Phlebotomy Operations ManagerLocation: Sunnyvale, CA
Job Summary:

The Phlebotomy Operations Manager is responsible for oversight of laboratory-provided phlebotomy services delivered in outpatient care settings supported by the laboratory. This role ensures high-quality specimen collection, patient safety, regulatory compliance, and a positive patient experience. The Phlebotomy Operations Manager leads and supports phlebotomy staff manage day-to-day service delivery. This individual collaborates with laboratory leadership and clinical partners to support diagnostic testing services nationally. This position is hands-on and patient and client focused, with primary accountability for staff performance, service quality, and compliance with laboratory standards across supported locations.

Key Responsibilities:

• Oversee daily laboratory-provided phlebotomy and operational services across client locations
• Ensure safe, accurate specimen collection, labeling, handling, and transport in accordance with laboratory policies and regulatory requirements
• Monitor patient flow, specimen integrity, and service quality
• Adjust staffing assignments and workflows to meet service needs and laboratory expectations
• Perform phlebotomy duties as needed to support continuity of care and service delivery in instances where backup phlebotomy services are necessary
• This individual will play an integral role in supporting phlebotomy operational workflows for all CKD programs and initiatives

Quality, Compliance and Patient/Client Experience:

• Ensure phlebotomy services comply with laboratory standards, safety requirements, and applicable regulations governing specimen collection and pre-analytic processes
• Monitor quality indicators, audit findings, incident reports, and patient feedback related to phlebotomy services
• Investigate service issues or complaints and implement corrective actions in collaboration with laboratory leadership and clinical partners to improve quality and patient experience

Leadership, Training and Competency:

• Directly supervise a growing phlebotomy team and workflow assigned to supported care settings
• Develop and manage staff schedules to ensure adequate coverage
• Monitor attendance, performance expectations, and service reliability
• Complete performance evaluations and provide coaching, counseling, and corrective action
• Promote a professional, respectful, and service-oriented workforce that represents the laboratory appropriately
• Manage contingency coverage plans either through backup phlebotomist or designated vendors as necessary
• Ensure all phlebotomy staff receive appropriate initial and ongoing training to perform safely and independently in supported care environments
• Oversee orientation and competency assessment in specimen collection techniques, patient identification, infection prevention, professionalism, and laboratory policies
• Maintain required training and competency documentation
• Provide remedial training as needed to address performance or compliance gaps. Serve as a technical and procedural resource to staff

Collaboration and Communication:

• Serve as the primary laboratory contact for phlebotomy-related service issues within supported environments
• Collaborate with laboratory leadership, providers, nursing representatives, patient access, information systems, and logistics teams to support accurate ordering, specimen handling, transport, and result reporting
• Communicate laboratory expectations, policies, and operational updates clearly to phlebotomy staff. Address service concerns promptly to maintain trust and service continuity

Required Qualifications:

• High school diploma or equivalent required; bachelor's degree preferred
• Phlebotomy certification preferred
• Minimum 3-5 years of phlebotomy experience
• Prior supervisory or leadership experience required
• Strong interpersonal, communication, and customer service skills
• Ability to lead teams working independently across multiple care environments
• Knowledge of laboratory specimen collection standards and regulatory requirements
• Advanced understanding of Patient Experience & Professional Conduct
• Deep knowledge of Phlebotomy Quality & Safety
• Strong leadership acumen
• Highly motivated and collaborative individual
• Must be willing to travel to client sites as necessary
• Ability to pivot direction quickly
• As needed, may be required to travel to client locations for initial launch as well as ongoing compliance audits as necessary

Compensation:

• $90,000-$110,000

Benefits:

As an Ascend Clinical employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.