We are currently seeking a Pharmacy Application Support Engineer (L2 / L3 Support) - REMOTE to join our team in Frisco, Texas (US-TX), United States (US). Day to Day Responsibilities: • Provide L2/L3 application and operational support for pharmacy systems, ensuring high availability and timely resolution of incidents, service requests, and production issues. • Demonstrate deep understanding of pharmacy workflows, including medication dispensing, pharmacist verification, compounding, order processing and medication administration. • Support and troubleshoot Automated Dispensing Cabinets (ADC), barcode labeling systems, medication packaging solutions, and automated dispensing technologies. • Manage and maintain drug libraries, medication formularies, medication dictionaries, and clinical content updates in accordance with organizational and regulatory requirements. • Monitor, support, and troubleshoot integrations between Pharmacy Information Systems, Electronic Medical Records (EMR/EHR), billing applications, inventory management systems, and medication management platforms. • Support interface management using HL7 and other healthcare integration standards to ensure seamless data exchange between pharmacy and clinical systems. • Ensure compliance with pharmacy regulations and standards including USP 795, USP 797, USP 800, DEA requirements, ISBT-128 standards, medication safety practices, and healthcare regulatory guidelines. • Perform root cause analysis (RCA), problem management, and implement preventive measures for recurring incidents. • Collaborate with pharmacists, pharmacy technicians, clinical teams, infrastructure teams, vendors, and application stakeholders to resolve complex issues. • Support application upgrades, patches, system validation activities, testing, release management, and change implementation. • Develop and maintain operational documentation, SOPs, knowledge articles, troubleshooting guides, and support runbooks. • Participate in on-call support, major incident management, and critical issue resolution activities. Required Skills & Experience • Minimum 5+years In-depth knowledge of pharmacy operations, medication workflows, dispensing processes, and clinical pharmacy practices. • 5+years Experience with automated dispensing systems, barcode medication administration (BCMA), and medication packaging solutions. • 5+years Working knowledge of healthcare integrations, HL7 messaging, interface engines, and EMR/EHR connectivity. • 5+years Experience managing formulary updates, drug database maintenance, medication master data, and clinical content configurations. • 5+years Strong troubleshooting skills across applications, interface, device connectivity, and workflow-related issues. • 5+years Knowledge of healthcare compliance, medication safety standards, and pharmacy regulatory requirements. • 5+years Ability to analyze logs, identify root causes, and coordinate resolution across multiple technical teams and vendors. • Skills integrating pharmacy systems with billing, EMR, and inventory platforms Preferred Qualifications • Experience supporting solutions such as Omnicell, Pyxis, BD HealthSight, Epic Willow, Baxter, Swisslog, ScriptPro, or similar pharmacy platforms. • ITIL Foundation, Healthcare IT, Pharmacy Informatics, or related certifications preferred. NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $78,948 - $120,615.Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. #LI-NorthAmerica