UnitedHealth Group

Pharmacist Call Center - San Juan, PR

UnitedHealth Group$90K — $120K *
Pharmaceuticals & Biotech
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Active, unrestricted Pharmacist license or Pharmacist Intern (Pharm D) license in Puerto Rico
  • Experience working independently within a cross-functional team
  • Solid knowledge of drug products and clinical pharmacy
  • Proficient in Microsoft Office applications
  • Strong English communication skills, both written and verbal
  • Ability to work a flexible schedule between 9:00 AM to 9:00 PM AST, with potential for extended hours

Responsibilities

  • Conduct telephonic consultations to complete medication reviews and improve disease management
  • Prioritize patient confidentiality and adhere to HIPAA regulations
  • Generate clinical recommendations using prescription claims data
  • Evaluate medication regimens for unnecessary or ineffective medications
  • Educate patients on their medication and associated disease states
  • Document patient care notes and recommendations professionally
  • Stay updated on emerging clinical trends

Benefits

  • Recognition and rewards for performance
  • Opportunities for professional development in other roles
  • Supportive environment with clear direction for success
  • Participation in departmental meetings to enhance clinical programs
Full Job Description
The Clinical Pharmacist will report to the Operations Team Leader. This role is primarily responsible for performing telephonic consultations with members to complete comprehensive medication reviews, adherence related consultations, and improve disease state management. In addition, the Clinical Pharmacist will document the delivery of care and communicate essential information to the member's primary care providers.

Primary Responsibilities:

  • Engage members telephonically and schedule pharmacist consultation appointments with members that participate in any of the clinical programs operationally supported by the Clinical Engagement Services Center
  • Prioritize the privacy and confidentiality of the patient's medical information, adhering to HIPAA regulations, and organizational policies at all times
  • Utilize prescription claims data to generate clinical recommendations according to Medication Therapy Management and Retrospective Drug Utilization Review program protocols providing clinical recommendations pertaining to, but not limited to, gaps in care, high risk medications, compliance and adherence, drug interactions, therapeutic substitution, and generic substitution
  • Assess medication regimen for unnecessary medications, ineffective medications, inappropriate doses, and adverse drug reactions
  • Provide patient education on medication regimen and disease states
  • Accurately document patient care notes and recommendations in an efficient, professional, concise and clear manner
  • Keep current with new and emerging clinical trends
  • Active participation in departmental meetings to improve clinical programs and enhance processes
  • Follow all policies and procedures related to job
  • Meet productivity and performance expectations set forth by management
  • Support Clinical Service Engagement team as needed for special projects
  • Other duties as assigned by Operations Manager


ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Active, unrestricted Pharmacist license or Pharmacist Intern (Pharm D) license in Puerto Rico
  • Experience working independently within a cross functional team environment, self-directed with excellent organizational skills
  • Solid knowledge of drug products and clinical pharmacy
  • Computer proficiency, including the use of Microsoft office applications
  • Solid English communication skills (written and verbal)
  • Ability to work a flexible schedule with rotating shifts between the hours of 9:00 AM and 9:00 PM AST, Monday through Friday. Extended hours and occasional weekends may be required as needed


Preferred Qualifications:

  • 1+ years of Pharmacy work experience in retail, community pharmacy, or Pharmacy Benefit Management
  • Call center experience


Soft Skills:

  • Demonstrates interpersonal, consultative, and problem-solving skills - Ability to ask questions to understand patient needs while having empathy and actively listening
  • Solid telephonic skills - Ability to speak clearly and communicate with senior citizens and healthcare professionals
  • Capable of defusing conflict appropriately with solid conflict management skills
  • Commitment to professionalism and a dedicated desire to advance patient care
  • Ability to interact cross functionally within the organization
  • Excellent attention to detail, time management, organizational, and prioritization skills and ability to balance multiple priorities

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ

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