Date Posted: 09/04/2026
Req ID: 50078
Faculty/Division: University of Toronto Scarborough
Department: UTSC:Ofc of the Registrar
Campus: University of Toronto Scarborough (UTSC)
Position Number:Existing Vacancy: Yes
Description:Your opportunity:Working under the direction of the Assistant Registrar, Petitions, and working closely with the Petitions Assistant, you will review and issue decisions on routine petitions submitted by students to the Office of the Registrar. You will identify petitions that involve more complex issues and escalate them as necessary. You will also provide detailed information on processes, policies, and procedures, advising students, faculty and staff on appropriateness and precedents for petitions and appeals and suggesting alternative course of action as necessary. In addition, you will liaise with instructors and academic departments to gather information and ensure the timely resolution of petitions. You will also be involved in process streamlining and systems enhancements to improve the petitions process. Grounded in principles of equity and inclusion, your work in petitions will help to remove barriers and will support student success, while at the same time upholding the academic mission.
Your responsibilities will include:- Advising on the appropriateness, precedents and process for petitions and appeals, and suggesting alternative course of action as necessary
- Writing routine documents and correspondence
- Formulating petitions for special consideration
- Providing detailed information to committee members on petition and/or appeal rules, guidelines and procedures
- Reviewing and assessing petitions for special consideration
- Leading seminars and/or workshops
- Resolving issues within the scope of the role and escalating problems as required
- Directing the activities of casual staff
Essential Qualifications:- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum four (4) years of related work experience in registrarial and/or academic advising to students in a post-secondary environment.
- Experience interpreting and applying academic policies, regulations and procedures.
- Knowledge of FIPPA (Freedom of Information and Protection of Privacy Act).
- Demonstrated experience advising students and experience working with students under emotional stress.
- Strong computer skills with experience in Microsoft Office including Word and Excel.
- Ability to work independently and in a team environment.
- Familiarity with a student database system such as ROSI/ACORN or similar student information database system.
- Strong verbal and written communication, organizational and multi-tasking skills.
- Demonstrated commitment to provide quality service to students in a fast-paced customer service environment.
- Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.
Assets (Nonessential):- Knowledge of petition and appeal guidelines and procedures in a post-secondary environment.
To be successful in this role you will be:- Accountable
- Courteous
- Efficient
- Organized
- Problem solver
- Team player
Notes:- This is a TERM position ending May 2028.
- This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline.
Closing Date: 09/15/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 12 -- $81,312. with an annual step progression to a maximum of $103,986. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Registrarial Services
Recruiter: UTSC HR
