The Manager of Regulatory Compliance is responsible for the following business functions:
- Equipment permitting
- Internal and third-party inspection services
- Third-party contractor services
- Regulatory compliance training and support
Specific responsibilities - Execute safety, business, growth, and customer experience objectives through the alignment of departmental strategy, key performance indicators, and performance management.
- Own and optimize planning of all compliance work within the business and the achievement of regulatory department key performance indicators.
- Lead the development of the company's third-party contractor network to ensure optimal compliance support to customers operating in markets with requirements that are out of scope for NuCO2 technicians.
- Develop the company's regulatory compliance training strategy and Standard Operating Procedures (SOPs) to provide support to customers, employees, and jurisdictional authorities.
- Drive team performance and accountability to exceed assigned department's minimum performance expectations - which are linked to the company's financial plan.
- Maintain, update, and improve company's regulatory database and create plan to integrate regulatory requirements into core workflow like customer contracting and work order execution.
- Develop new regulatory service offerings and achieve service department revenue growth and profitability objectives.
- Act as the escalation point for internal and external customer issues and facilitate appropriate response in a timely manner while communicating effectively, professionally, and promptly.
- Communicate with authorities having jurisdiction (AHJ) to resolve issues and/or provide supporting material around NuCO2 equipment and services.
- Train and coach direct reports to achieve departmental goals and to provide effective leadership and performance management to all department employees.
- Contribute to the ongoing optimization of the company's Field Service Management platform.
- Exceed requirements for permit processing, inspection processing, work order scheduling while maintaining all service level agreements and providing the highest standard of customer service to all department stakeholders.
- Provide performance reporting and forecasting for assigned departments on monthly, quarterly, and annual basis.
- Provide technical input to company Standard Operating Procedures (SOPs).
Qualifications- Creative and skilled service leader who has experience with work order planning, project management, and regulatory compliance withing the food service industry.
- Excellent recruiter & team builder with a documented track record of strong hiring decisions, identifying talent, and maximizing the potential of a diverse team.
- Ability to read, write, analyze, and interpret customer contracts, equipment specifications, project plans, and other technical documentation.
- Results oriented leader with a proven record of exceeding service targets, who possesses strong work ethic, and excellent selling, negotiation, communication, and problem-solving skills.
- Well-developed financial acumen to effectively guide/influence investment and expenditure decisions between company and customers.
- Strong problem solving, analytical, planning, and organizational skills.
- Excellent verbal, written and presentation skills to effectively present information and respond to questions from customers, managers, employees, and external stakeholders.
- Ability to travel as required.
- Proficient computer skills - MS office - Word, Excel, and PowerPoint.
EDUCATION AND TRAINING:- Bachelor's degree is required. Engineering degree is preferred
COMMUNICATION AND COGNITIVE ABILITIES:- Passion for delivering results to customers.
- Willingness/enthusiasm for accepting responsibility and accountability; An "ownership mentality".
- Strong work ethic.
- Independent worker.
- Ability to deal effectively with ambiguity.
- Achievement/results driven.
- High-energy individual.
- Ability to foster strong relationships with colleagues/customers.
- Recognized as a source of expertise and possessing a distinct point of view.
Selected candidate should have a bachelor's degree; Engineering degree is preferred, A minimum of 5 years of experience in management, Project management and productivity certifications are preferred a Passion for delivering results to customers, Strong work ethic, and ability to work independently. 25% Travel is required in this position.
NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k) retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
#LI-KM1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
