The Performance Manager maintains strong customer satisfaction and retention of Axalta's customers within a territory. Working with a high sense of urgency, the Performance Manager demonstrates ownership and accountability to foster the customer's long-term success by ensuring that all elements of the agreement are delivered.
This is a remote based role in the United States and requires the ability to travel >50%.Key Responsibilities:- Acts as primary point of contact for identified customers and builds strong, collaborative relationships.
- Provides high-level of dedicated customer support with frequent face-to-face visits.
- Performs shop audits to ensure that Axalta's equipment is in good working condition, Axalta products are used correctly, and standard operating procedures (SOP's) are in compliance.
- Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer management.
- Manages budget for each center and ensures monthly costs are within allotted parameters.
- Works closely with the servicing distribution partner (jobber) to ensure proper support and inventory levels are maintained.
- Identifies and advises on process improvements to alleviate roadblocks facing the customer
- Maintains an organized communication approach with a regular call schedule and clearly documents customer interactions in SalesForce (SFDC) and follows-up on issues in a timely manner.
- Uses technology (SharePoint, Salesforce, Office365, etc.) to further individual productivity and enhance communication with team and customers
- Involves local Axalta teams and engages the appropriate resources for additional support when necessary
Job Requirements:An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.
- Minimum of 3-5 years of Automotive Refinish industry experience
- Bachelor's degree preferred but not required
- Strong knowledge of repair shop operations as well as distribution fundamentals
- Working knowledge of Axalta's core (APL) product lines
- Strong technical aptitude and problem solving
- Presents oneself in professional manner to all levels of the customer and internally
- Disciplined and able to perform effectively in unstructured and autonomous conditions
- Ability to embrace the culture of both the customer and Axalta
- Demonstrated effective written and oral communication skills including the ability to write call reports and follow-up/visit summary letters.
- Competent Office365 skills (Word, Excel, PowerPoint) to create reports, presentations, pivot tables, etc. to provide data-driven recommendations
- Must be willing and able to travel > 50% of the time
- Valid Driver's License required
