Job DescriptionWe're looking for an experienced Analyst, Performance Analytics to fill this role. The Analyst, Performance Analytics is responsible for providing actionable insights and analytical support to drive data-informed decision-making for Onboard Revenue Analytics. This role involves analyzing multiple data sources, supporting business operations, and collaborating with cross-functional teams to optimize revenue performance. The Analyst will also be expected to leverage and help develop AI and agentic tools to enhance analytics capabilities, while maintaining a strong focus on business operations and revenue generation. The ideal candidate will have a blend of technical analytics skills, business acumen, and familiarity with modern AI tools and concepts.
Here's a summary of what Holland America Line is looking for in its Analyst, Performance Analytics. Is this you?
Responsibilities- Data Analysis & Interpretation
- Analyze data from multiple sources to extract actionable insights and provide recommendations for improving onboard revenue.
- Collaboration with Stakeholders
- Work with teams across the organization (e.g., operations, finance, marketing) to integrate business ideas with data insights.
- Communicate complex analytical findings in a clear and understandable manner to both technical and non-technical audiences.
- Beta Testing & Validation
- Support the design and analysis of beta tests for new business strategies and tools, including AI/agentic solutions.
- Communication & Documentation
- Document methodologies and findings.
- Communicate results and recommendations clearly to team members, stakeholders, and leadership to ensure a shared understanding of analytical results and recommendations.
- Continuous Improvement
- Identify and suggest improvements to analytics processes and methodologies, including the adoption of AI/agentic tools.
- Stay abreast of industry trends and best pratices in data analysis and business strategy.
- Proactively suggest improvements to existing analytical processes and methodologies.
- Analytics Project Support
- Support multiple analytics projects, ensuring timely and accurate delivery of insights.
- Take ownership of projects related to onboard revenue or guest commerce and coordinate with team members and business stakeholders for successful project execution.
- Performs other duties as assigned
Requirements- Bachelor's degree in Business, Finance, Data Science, Engineering, or related field.
- Experience with data analysis, preferably in a business or operational context.
- Proficiency in Excel, SQL, Python and data visualization tools (e.g. Power BI, Tableau).
- Familiarity with AI/agentic systems (e.g., LLMs, workflow automation, prompt engineering) and willingness to learn and apply new tools.
- Strong business acumen and understanding of KPIs, revenue generation, and operations.
- Excellent communication and presentation skills.
- Minimum 1-2 years of professional experience in business analytics, revenue analytics, or a closely related field (such as cruise, hospitality, travel, or consumer operations).
- Experience working with large datasets to analyze business performance, revenue trends, or operational KPIs.
- Experience supporting cross-functional teams with data-driven insights and recommendations.
- Experience presenting analytical results to both technical and non-technical audiences.
- Experience participating in or supporting beta tests or pilot projects for new business strategies or tools.
- AI and agentic concepts ( LLMs, GPTs, RAG processing, agentic frameworks, prompt engineering)
- Applied AI experience ( AWS Bedrock, Azure Copilot, Langchain, Hugging face, etc)
- This is a hybrid position, based in our Doral office. Candidates must be comfortable coming into the office 4 days/week (currently Monday-Thursday)
What You Can Expect- Cruise and Travel Privileges for You and Your Family
- Health Benefits
- 401(k)
- Employee Stock Purchase Plan
- Training & Professional Development
- Tuition & Professional Certification Reimbursement
- Base Salary/Hourly Range: $72,200 to $97,500. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
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