Salary: $91,771.06 - $130,824.93 Annually
Location : Mesa, AZ
Job Type: Full Time
Job Number: 16215
Department: (H615)Data & Performance Management
Opening Date: 07/18/2025
Closing Date: 7/31/2025 11:59 PM Arizona

Description/Duties
A Performance Advisor II is responsible for performing complex and diverse activities involving organization-level initiatives, systems, and performance. This position works closely with City executives to use performance management practices and data so they can make informed program and process improvements, spend resources wisely, and ultimately deliver better services to Mesa's residents, businesses, and visitors. The work is focused in three functional areas: performance management, continuous improvement, and data analytics. This class performs related duties as required.

Performance Management: Responsibilities include using a systematic approach in designing management systems; diagnosing organizational deficiencies; facilitating the development and implementation of Citywide and department/division strategic and operational plans in alignment with organizational goals and priorities; assisting City and department leadership with developing performance measurement reporting and monitoring systems tied to business objectives; supporting the ongoing maintenance of the performance management reporting systems; and building internal capacity within departments for robust outcomes-based performance management and measurement activities.

Continuous Improvement: Responsibilities include planning, coordinating, and administering the continuous improvement initiatives of the City. This includes deploying a standard, systematic approach to process management throughout the organization, including conducting performance observations, data collection and reporting, root cause analysis, identifying intervention opportunities, implementation, and results effectiveness evaluation. Assisting departments in deploying the appropriate continuous improvement tools (example: Lean Six Sigma), techniques, and practices aimed at improving the City's employees' and citizens' experience; improving efficiency and effectiveness of City processes, procedures, and policies; and implementing and encouraging opportunities to innovate and make changes for the better. Support departments and divisions in the design, development, and distribution of employee and citizen surveys; assisting departments and divisions in the design, development, and implementation of other data collection methods; and assisting managers/supervisors with development and implement of performance improvement action plans.

Data Analytics: Responsibilities include assisting departments and divisions with the development and use of analytical models; and conducting evidence-based practice research that provides actionable insights for managerial decision making to address social, economic, and City management issues; and to drive improvements to the City's delivery of services. Other activities may include: collaborating with departments to identify data sources ensuring documentation in the City's data inventory and supporting other data governance activities; conducting qualitative and quantitative analysis and/or optimization methods with departments to build analytical models with data from existing databases, observations, and business processes to identify value-added business measures and improvement initiatives, and providing actionable insights and decision support to help management solve problems and answer complex questions; reporting and educating analytical best practices across departments; collaborating with team members on projects related to performance management and continuous improvement; and providing training, coaching, and mentoring for City staff on topics related to data analytics, performance measurement, and continuous improvement.

Work requires considerable independent judgment and initiative in combining a broad scope of professional, organizational effectiveness, knowledge, and sophisticated analytical judgments to resolve a variety of complex Citywide issues. Incumbents are required to carry out assignments without detailed instruction or guidance. This class receives general supervision from the Performance Administrator, who reviews work through conferences and the evaluation of overall results achieved. The Performance Advisor II is distinct from Performance Advisor I in areas of responsibility related to the level of advanced training, support, and information provided to department leadership and management for decision making. This position is expected to have considerable expertise in examining and evaluating organizations for program results and operational efficiency, and assessing and promoting a performance culture that will improve City operations and outcomes for Mesa residents and visitors. Employees may progress to this class by noncompetitive promotion upon meeting the specific criteria-based promotion requirements of performance, training, and experience. This class is FLSA exempt-administrative.

Please refer to the links below for the full job descriptions and additional information regarding assignments, preferred qualifications, and essential functions.
Qualifications & Requirements
Employee Values:All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Graduation from an accredited college or university with a Bachelor's Degree in Business Administration, Public Administration, Finance/Accounting, Organizational Development, Management Sciences, Engineering, Human Resources, Management, Computer Science, Statistics, Operations Research, Strategic Management, or related field. Extensive (5+ years) professional work experience in organizational effectiveness initiatives, including any combination of management system design, performance management and measurement, process improvement, data collection and analysis, strategic planning, outcome evaluation, and/or training/coaching. Graduation from an accredited college or university with a Master's Degree in Business Administration, Public Administration, Finance/Accounting, Organizational Development, Management Sciences, Engineering, Human Resources, Management, Computer Science, Statistics, Operations Research, Strategic Management, or related field can substitute for two years of work experience.

Special Requirement. Due to the required access to all secured buildings, for this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and Federal Bureau of Investigation prior to commencing employment or assignment with the City of Mesa to allow full, unescorted access to Police facilities (by assignment).

Preferred/Desirable Qualifications. Graduation from an accredited college or university with a Master's Degree in Business Administration, Public Administration, Computer Science, Statistics, Operations Research, Organizational Development, Management Sciences, or Strategic Management is preferred. ISO 9000 Auditor, Malcolm Baldrige Examiner, or program evaluation experience is highly desirable. Balanced Scorecard, Certified Public Manager, Certified Government Performance Manager, Lean Six Sigma, Certified Quality Manager (CQM), or Public Performance Measurement (Rutgers) certifications are desirable.
Link to Job Description
A is linked here.
01

Do you have a Bachelor's Degree in any of the following disciplines? If so, please select the field of study below. Please detail your degree and major on your application.

• Business Administration
• Public Administration
• Finance/Accounting
• Organizational Development
• Management Sciences
• Engineering
• Human Resources
• Management
• Computer Science
• Statistics
• Operations Research
• Strategic Management
• Other related field
• None of the above

02

Do you have a Master's Degree or higher in any of the above mentioned disciplines in Question #1? Please detail your degree and major on your application.

• Yes
• No

03

How many years of professional work experience do you have in organizational effectiveness initiatives, including any combination of management system design, performance management and measurement, process improvement, data collection and analysis, strategic planning, outcome evaluation, and/or training/coaching? Please detail this experience on your application.

• None
• Some but less than 5 years
• 5 years but less than 7 years
• 7 years or more

04

Please describe your experience working in organizational effectiveness initiatives, including any combination of management system design, performance management and measurement, process improvement, data collection and analysis, strategic planning, outcome evaluation, and/or training/coaching; including all employer(s). Please also detail this experience on your application. If none, type N/A.
05

Please select if you have experience in any of the area(s) identified below.

• ISO 9000 Auditor
• Malcolm Baldrige Examiner
• Program evaluation
• None of the above

06

Please select the current certification(s) that you have. (Please detail your certification(s) on your application.)

• Balanced Scorecard
• Certified Public Manager
• Certified Government Performance Manager
• Lean Six Sigma
• Certified Quality Manager (CQM)
• Public Performance Measurement (Rutgers)
• None of the above

Required Question