Job Type
Full-time
Description
The ideal candidate will administer, enhance, and sustain
PeopleSoft CRM capabilities supporting ticket intake, case management, and issue resolution within a broader
PeopleSoft HCM environment. This is a hands-on technical role focused on development, configuration, troubleshooting, and continuous improvement in a secure, on-premises federal environment. As part of the SFI team, you will play a key role in maintaining and improving a mission-critical system supporting federal operations.
Location: On-site in Arlington, VAKey Responsibilities- Administer, configure, and enhance PeopleSoft CRM functionality supporting ticket intake, case management, routing, escalation, and resolution tracking
- Analyze business requirements and implement CRM enhancements using PeopleTools technologies (PeopleCode, Application Designer, Application Engine, Component Interface, Integration Broker, SQL)
- Troubleshoot and resolve production issues, defects, data problems, and workflow failures; perform root cause analysis and implement long-term solutions
- Design, develop, test, and migrate CRM customizations, including components, pages, records, queries, notifications, and batch processes across environments
- Support integrations between PeopleSoft CRM, PeopleSoft HCM, and other enterprise systems, including interface monitoring and issue resolution
- Maintain and improve workflows, assignment rules, queues, statuses, templates, notifications, and security roles
- Develop scripts, utilities, and automation to improve system reliability and reduce manual effort
- Conduct code reviews, unit testing, and defect validation to support high-quality releases
- Support patching, upgrades, change management, and release deployments in alignment with secure SDLC practices
- Monitor system performance, logs, batch jobs, and data quality; recommend improvements and preventive measures
- Create and maintain technical documentation, SOPs, and knowledge articles
- Collaborate with cross-functional teams, including functional analysts, testers, DBAs, system administrators, and security teams
- Support audit readiness, access controls, and compliance requirements in a secure federal environment
- Perform other duties as assigned
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field; equivalent relevant experience may be considered in place of a degree
- 3+ years of PeopleSoft development or application support experience, including hands-on experience with PeopleSoft CRM or similar enterprise case/ticket management systems
- Strong experience with PeopleTools development, including PeopleCode, Application Designer, Application Engine, Component Interfaces, Integration Broker, PS Query, and SQL
- Experience configuring and supporting CRM workflows, notifications, security, batch processes, interfaces, and user-facing components in an on-premises Oracle environment
- Proven ability to troubleshoot complex issues, perform root cause analysis, and deliver maintainable, well-documented solutions
- Familiarity with code migration, version control, structured testing, and release management practices
- Working knowledge of UNIX, Linux, or Solaris environments and the ability to collaborate with infrastructure, database, and support teams
- U.S. Citizenship required with an active Secret clearance or the ability to obtain one
- Experience supporting federal or DoD environments strongly preferred
Desired Skills- Familiarity with PeopleSoft CRM modules supporting help desk/service operations, including ticket intake, case management, routing, worklists, and notifications
- Experience integrating PeopleSoft CRM with HCM, identity and access management, email systems, reporting tools, or other enterprise platforms
- Knowledge of Oracle database concepts, SQL troubleshooting, data validation, and batch/background processing in PeopleSoft environments
- Experience supporting secure, on-premises federal or DoD programs with strong operational and documentation standards
- Understanding of IT service management practices, including incident, problem, change, and release management
- Familiarity with PeopleTools upgrades, PUM images, regression testing, and cross-team coordination across development, testing, and infrastructure
Additional Information:- Clearance: Must be a U.S. Citizen with an active Secret security clearance or the ability to obtain one.
- Work Environment: On-site as required by the contract.
- For information on SFI's benefits, please visit http://www.spatialfront.com/pages/career.html
- This is a full-time, W2 position.
- No agencies, third parties, or Corp-to-Corp submissions.
