About the Team
About the Team
Join our People Operations team, the central hub that powers our company's HR systems and processes. As a People Support Specialist, you will be a crucial member of the team ensuring a seamless and efficient Workday experience for all employees and managers. We are a highly collaborative group that partners with every function in Human Resources-from Recruiting and Talent Experience to Total Rewards and Global Mobility-to support our global workforce.

About the Role

As a People Support Specialist, you will be responsible for handling employee support cases and HR processes that reflect substantial variety and complexity. This role is focused on operational excellence and continuous improvement of our core HR systems. You will be a subject matter expert, responsible for maintaining the integrity and performance of our HR processes. Your key responsibilities will include:

• System Support & Escalation: Serve as the primary contact for Tier 2 Workday escalations, troubleshooting complex issues and providing timely, effective solutions to our stakeholders, by use of our case management solution.
• Testing & Change Management: Coordinate and execute User Acceptance Testing (UAT) for system enhancements, new configurations, and major Workday releases to ensure they function flawlessly.
• Process Improvement: Manage key operational processes and enhance our employee self-service (Tier 0) resources, always looking for ways to improve efficiency and the user experience.
• Stakeholder Collaboration: Work closely with HR Partners and Centers of Excellence (COEs) to understand their needs, gather feedback, and ensure our systems are aligned with business objectives.
• Data Management: Take ownership of data integrity by managing processes like Enterprise Interface Builder (EIB) data loads with precision.
• Be well versed in Workday's policies, talent practices, HR programs and systems
• Ensure strict confidentiality of all work and information, based on company policies and procedures

About You

We are looking for a proactive problem-solver with a strong technical aptitude and a passion for creating great employee experiences.

• Basic Qualifications:
  
  • 6+ years of experience in HR Operations, HRIS, or a related field.
  • Hands-on experience with HR systems, specifically with Workday modules such as HCM, Recruiting, and Compensation.
  • Proven ability to test system enhancements, troubleshoot issues independently, and learn complex processes quickly.
  • Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Demonstrate strong ability to effectively partner across HR functional teams and operations
  • A strong customer-service orientation with excellent written and verbal communication skills.
  • An aptitude for and willingness to work with modern AI tools to enhance HR processes.
• Other qualifications:
  
  • 4+ years proven experience working in customer service, or HR generalist role
  • Experience with Workday, User Testing and EIB Loads
  • Displays highest commitment to customer service and maintaining a best in class employee experience
  • Ability to work independently and be part of a team environment while developing strong professional relationships with peers, managers and cross-functional teams.
  • Ability to use sound judgment to problem solve, make decisions and involve necessary individuals at the appropriate time.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.

Primary Location: USA.CA.Pleasanton

Primary Location Base Pay Range: $96,000 USD - $144,000 USD

Additional US Location(s) Base Pay Range: $81,000 USD - $144,000 USD

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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