Entity:
People, Culture & Communications

Job Family Group:
HR Group

Job Description:

Retail People Relations (RPR) is a globally connected team within People, Communications & Culture, responsible for providing expert People Relations support across bp's retail COCO network.

RPR team members partner closely with business leaders, People & Culture (P&C) teams, legal, and external stakeholders to deliver consistent, high-quality guidance on all People Relations matters. The team's expertise spans everything, including (but not limited to) general RPR queries, policy interpretation, workplace investigations and disciplinary, grievance resolution, business change (eg. divestments and acquisitions), and support with Industrial Relations.

The Retail People Relations (RPR) Senior Advisor is the subject matter expert (SME) on People Relations in their market, providing advanced level guidance, handling complex concerns, mentoring the Retail People Relations Advisors. This role ensures compliance with local labour laws while supporting the strategic goals of the RPR function.

Role Purpose

To deliver high-quality, consistent People Relations support across the retail business for a defined region. This role ensures compliance with that regions' employment legislation and bp policies while driving operational efficiencies and continuous improvement. Acting as a key escalation point, the Senior Advisor provides expert guidance on complex cases.

Role Accountabilities

• Expert Advice: Serve as an SME for complex People Relations concerns, providing expert guidance and support to RPR Advisors, BP's and business leaders.
• Strategic Support: Lead People Relations initiatives, in support of local and global RPR deliverables
• Concern Management: Handle high-risk concerns. Support RPR Advisors in meeting SLA expectations, providing guidance on managing high-priority or complex concerns within agreed timelines.
• Mentorship & Development: Coach and develop RPR Advisors and/or Specialists.
• Collaboration & Knowledge Sharing: Build strong connections with the global team.
• Policy: Lead the development and continuous improvement of People Relations policies, ensuring alignment with business objectives and compliance with regional regulations.
• Continuous Improvement: Use RPR data metrics to identify trends and opportunities for improvement and engagement. Suggest solutions to problems. Support knowledge creation and maintenance
• Compliance & Risk Management: Ensure People Relations support aligns with local legislation and bp policies. Identify potential People Relations risks and share with RPR leaders. Where possible, provide recommendations for mitigation.
• Labour Rights & Modern Slavery: Complete LRMS actions in line with the targets set, ensuring that the market is compliant.
• Psychological Safety: Provide coaching to leaders on promoting employee wellbeing and building a more inclusive, supportive and diverse workplace. Lead escalated concerns with psychological safety impacts.
• Psychological Safety: Act as a supportive first point of contact, ensuring employees feel heard and respected, handling all concerns with empathy and care. Recognize and escalate wellbeing concerns where additional support is needed, and maintain a respectful and non-judgmental approach in all interactions.

Required Qualifications & Skills

• Managing change
• Psychological safety
• Continuous learning
• Legal and regulatory environment and compliance
• Stakeholder management
• Continuous improvement
• Analytical thinking
• Agile core principles
• Creativity and innovation
• Resilience
• Teamwork
• Customer centric thinking

Essential Experience and Job Requirements

• 5+ years experience handling complex People Relations cases, including investigations, grievances, and performance issues.

• Strong knowledge of local labour laws and compliance frameworks.

• Experience mentoring or coaching other HR professionals.

• Ability to build relationships with business leaders and provide strategic guidance.

Technical

• Advanced case management and risk assessment expertise.
• Strong problem-solving and critical-thinking skills.
• Proficiency in People Relations case management and reporting tools.
• Ability to identify policy gaps and recommend updates.

Behavioural

• Expert advisory skills - provides clear, practical, and strategic guidance.
• Stakeholder influence - builds strong relationships and credibility with leaders.
• Problem-solving - navigates complex cases with sound judgment.
• Collaboration - connects global teams for shared learning.
• Psychological safety - supports leaders in creating safe and inclusive teams.

How much do we pay (Base)? $99,000 - $185,000 *Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting.

This position offers paid vacation depending on your years of relevant industry experience and will range from 120 - 240 hours of vacation per year for full times employees (60 - 240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays. You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at benefits[redacted]. Bp has a parental leave policy as well, which offers up to 8 weeks' paid leave for the birth or adoption of a child. Learn more at benefits[redacted].

We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401k matching program. These benefits may include a pension for eligible employees. You may learn more about our generous benefits at benefits[redacted].

As part of bp's wellbeing package, bp offers access to health, vision, and dental insurance, as well as life and Short-Term Disability and Long-Term Disability. You may learn more about our generous benefits at benefits[redacted].

Travel Requirement
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Agility core practices, Agility core practices, Analytical Thinking, Coaching, Communication, Creativity and Innovation, Culture and behaviour change, Curiosity, Customer centric thinking, Data Analysis, Data cleansing and transformation, Decision Making, Digital Fluency, Employee and labour relations (Inactive), Employee Engagement, Employee Experience, Facilitation, Global Perspective, Influencing, Job Design, Leadership Assessment, Leading transformation, Managing change, Managing workforce concerns, Microsoft Excel {+ 12 more}