Blank Street

People Operations Partner

Blank Street • $90K — $110K *
New York, NY 10025In-Person
Retail & Consumer Goods
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 4+ years of HR or People Ops experience in fast-paced retail or hospitality
  • Working knowledge of labor laws and compliance requirements
  • Proven ability to manage multiple priorities in a high-volume environment
  • Demonstrated organizational and detail-oriented skills
  • Comfortable using HR systems and tools (HRIS, ATS, Google Suite)
  • Ability to handle sensitive information discreetly
  • Must be based in NYC with travel flexibility

Responsibilities

  • Partner with Talent Acquisition and Operations to strategize hiring
  • Support strong hiring decisions by assessing talent quality
  • Ensure a smooth onboarding experience for new hires
  • Coach managers on performance management and team dynamics
  • Drive execution of People programs and policies
  • Lead employee relations matters with professionalism
  • Identify trends in turnover and engagement to take proactive action

Benefits

  • Equity package
  • 15 days of paid annual leave plus holidays and sick time
  • Three health plan options with full coverage for two employee-only tiers
  • Commuter benefits
  • Parental leave
  • Bereavement leave
  • Access to Regulars program for free coffee and matcha
  • Regular team social outings
  • Free Blank Street swag
Full Job Description
The People Operations Partner is a trusted partner to our Operations Team, helping drive a high-performing, people-first culture during a period of growth at Blank Street. This role supports stores across multiple markets, partnering closely with General Managers and Operations Managers to strengthen teams, elevate performance, and support the employee experience.

This role blends strategic partnership with hands-on execution and is ideal for someone who thrives in fast-paced environments, builds strong relationships quickly, and operates with sound judgment and professionalism. You'll partner with field leaders on employee relations, performance management, coaching, engagement, and talent development while proactively identifying trends and opportunities across the business. This role is based in-person out of our Brooklyn, NY office, reports to the HRBP Manager, and requires frequent travel across the markets and stores you support.
Who We're Looking For
  • You're an expert at handling employee relations issues and can navigate them with sound judgment
  • You're confident coaching managers, not just giving advice, but helping others actually reach a solution and drive results
  • You have a strong grasp of People Ops fundamentals (onboarding, compliance, documentation, investigations) and know how to apply them in real situations
  • You're highly organized and detail-oriented
  • You're responsive, action-oriented, and follow through
  • You're comfortable with ambiguity, pivots, and fast pace
  • You're a clear, thoughtful communicator through all mediums
  • You genuinely enjoy supporting people and making the job fun
What You'll Own

Hire 12 Get the right people in
  • Partner with Talent Acquisition and Operations leaders on hiring strategy, interview calibration, and workforce planning across your markets
  • Support strong hiring decisions by assessing talent quality, team fit, and long-term potential
  • Ensure new hires have a smooth and consistent onboarding experience from offer acceptance through ramp-up
  • Proactively identify hiring gaps, staffing risks, and organizational needs within your markets

Develop 12 Make people better
  • Coach and support GMs, Shift Leads, and Operations Managers on performance management, accountability, feedback, and team dynamics
  • Drive execution of People programs including performance coaching frameworks, engagement action planning, and policy rollouts
  • Support internal promotions, succession planning, and leadership development across your markets
  • Help leaders navigate difficult conversations confidently, fairly, and consistently

Retain 12 Keep great people
  • Lead employee relations matters and investigations from intake through resolution with strong documentation, judgment, and professionalism
  • Identify trends in turnover, attendance, engagement, and performance - partnering with Operations leaders to take proactive action early
  • Act as a trusted resource for employees and managers, balancing employee experience with business needs
  • Build strong relationships across your markets to maintain a clear pulse on team health, morale, and operational challenges

Protect the Business 12 Make the business run and grow smoothly
  • Partner cross-functionally with TA, Payroll, Training, Finance, and Operations to support smooth business operations
  • Use people data, operational trends, and feedback to identify risks, recommend solutions, and support business decision-making
Requirements
  • 4+ years of HR or People Ops experience, ideally in a fast-paced retail or hospitality environment
  • Working knowledge of labor laws and compliance requirements (I-9s, wage & hour, documentation standards)
  • Proven ability to manage multiple priorities and meet deadlines in a high-volume environment
  • Demonstrated ability to stay organized and detail-oriented across multiple workstreams
  • Comfortable using HR systems and tools (HRIS, ATS, Google Suite)
  • Ability to handle sensitive information with discretion and sound judgment
  • Must be based in NYC with flexibility to travel throughout the market as needed
Benefits & Perks
  • $90,000 - $110,000 annual base salary
    • Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
  • Equity package
  • 15 days of paid annual leave (on top of company-observed holidays and sick time)
  • Three health plan options, with full coverage available for two employee-only tiers
  • Commuter benefits
  • Parental leave
  • Bereavement leave
  • Exclusive access to our coveted Regulars program - yes, that means free coffee, matcha and more!
  • Regular social outings with the team
  • Free Blank Street swag

About Blank Street

Blank Street is a financial services company that provides a range of investment banking, securities, and investment management services to a diversified client base that includes corporations, financial institutions, governments, and individuals. The company was founded in 1869 and is headquartered in New York City. Blank Street is one of the largest investment banks in the world and is known for its role in the development of the modern financial system. The company has a strong reputation for innovation and has been involved in many of the most significant financial transactions of the past century.
Learn more about Blank Street
Size
100 employees
Industry
Finance & Insurance
Net Income
$10 billion
5 Year Trend
+5%
Revenue
$35.9 billion
NASDAQ
GS
* Ladders Estimates

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