People Operations Manager

SH Hotels and Resorts

$90K — $120K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Minimum of 2 years of experience in human resources or people operations
  • Post-secondary diploma or degree is preferred
  • Expertise in HR operations and training
  • Strong leadership abilities with a focus on engagement and performance
  • Excellent verbal and written communication skills
  • Flexibility to adapt to a 24-hour operational environment

Responsibilities

  • Drive a high-performance culture that aligns with brand mission
  • Support recruitment and retention efforts for top talent
  • Ensure team members meet ambitious performance standards
  • Facilitate ongoing development of personnel
  • Engage with team members to foster a positive workplace culture
  • Adapt HR strategies to evolving hotel needs

Benefits

  • Opportunity to influence hotel culture and employee experience
  • Engagement in a mission-driven environment
  • Access to ongoing professional development opportunities
  • Supportive team dynamic where collaboration is valued
  • The chance to work for a respected brand in hospitality
Full Job Description
Grow with us...

The People Operations Manager is the key to a high-performance culture that emphasizes our brand mission and point of view, as well as upholds ambitious standards for every team member, sets them up to attain challenging goals and evolves the workforce and SH culture through ongoing development and ever-evolving needs of the hotel.

About you...
Passionate about people, workplaces and culture with a minimum of 2 years of similar work experience.
A post-secondary diploma or degree would be a plus.
An expert in human resources operations and training, a strong leader and a proven track record in guest and team member engagement and financial performance.
Excels at communication, both verbal and written.
Is flexible and willing to meet the demands of a 24-hour operation.

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