People Operations

Factory

• $90K — $130K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years experience in people operations within tech, investment banking, or consulting.
  • Hands-on HRIS and payroll management expertise.
  • Strong collaboration with Finance, Legal, and IT teams.
  • Proven track record in building scalable processes in dynamic settings.
  • Attention to detail and data integrity with analytical skills.
  • Excellent communication skills with discretion handling sensitive issues.
  • Self-directed and adaptable in fast-paced environments.
  • Experience in high-growth or early-stage companies is a plus.

Responsibilities

  • Own and enhance onboarding, offboarding, and employee lifecycle processes.
  • Manage and optimize HR systems and vendor relationships.
  • Align operations with Finance, Legal, and IT for compliance and payroll.
  • Ensure operational readiness for rapid headcount growth.
  • Create and maintain documentation and SOPs for people operations.
  • Support compliance with employment law and regulatory requirements.
  • Analyze operational metrics for process improvements and insights.
  • Act as a trusted contact for employee operational inquiries.

Benefits

  • Support for personal and professional development through training.
  • Flexible working arrangements to encourage work-life balance.
  • Innovative work environment fostering collaboration and creativity.
Full Job Description
What you will do and achieve:
  • Own and continuously improve core people operations processes including onboarding, offboarding, employee data management, and lifecycle changes (promotions, transfers, leaves of absence).
  • Manage and optimize People systems (HRIS, payroll, benefits administration) and vendor relationships to support a growing workforce.
  • Partner with Finance, Legal, and IT to ensure operational alignment across payroll, compliance, equity administration, and employee records.
  • Drive operational readiness for headcount growth, ensuring processes and infrastructure scale ahead of hiring velocity.
  • Build and maintain people operations documentation, playbooks, and SOPs that enable consistency and reduce institutional knowledge risk.
  • Support compliance efforts across employment law, data privacy, and regulatory requirements, partnering with Legal as needed.
  • Analyze people data and operational metrics to surface insights, identify bottlenecks, and recommend improvements to leadership.
  • Serve as a trusted point of contact for employees on operational questions, resolving issues with speed, empathy, and discretion.
  • Contribute to people programs and initiatives such as employee engagement, workplace experience, and internal communications.
Qualifications:
  • 3+ years of experience in people operations, HR operations, or an operations role at a technology company. Investment banking or consulting backgrounds also welcome.
  • Hands-on experience managing HRIS platforms, payroll systems, and benefits administration.
  • Strong cross-functional collaboration skills with experience working alongside Finance, Legal, IT, or other operational teams.
  • Demonstrated ability to build, document, and improve scalable processes in a fast-changing environment.
  • Strong attention to detail and data integrity, with comfort using people analytics to drive decisions.
  • Excellent communication and interpersonal skills, with the ability to handle sensitive information with discretion.
  • Self-directed and adaptable, comfortable operating in fast-moving environments with evolving priorities.
  • Past experience at high-growth or early-stage companies preferred.

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