You will be part of the Global People Team, working closely with People Partners and collaborating with People Operations, Talent Acquisition, Finance, Legal, and Workplace teams.

Job Summary

The People Operations Advisor - US will be responsible for delivering high-quality People operations across the US region, acting as the execution partner to the US People Lead.

This role is critical to stabilising and scaling the US organisation, ensuring onboarding, employee lifecycle processes, benefits, and systems are delivered accurately and efficiently across a distributed workforce.

The role will work closely with the Global People Operations team and specialist functions, ensuring consistent delivery of global processes while supporting local requirements across the US.

You will also work with external providers including Sequoia One (PEO), and support transition from current contractor support into a regional model.

Responsibilities and Duties

Operational Delivery
Deliver onboarding processes, including contracts, documentation, background checks, and coordination with Talent and Workplace teams
Maintain employee lifecycle processes including changes, promotions, and leavers
Ensure HRIS updates are completed accurately and in a timely manner
Support payroll inputs, benefits administration, and documentation through Sequoia One

Employee and Manager Experience
Act as a key point of contact for employees and managers across the US
Manage and respond to queries through ticketing systems and shared channels
Support onboarding experience and day-to-day employee lifecycle activities
Provide guidance on processes, policies, and workflows

Benefits, Compliance, and Mobility Support
Support administration of benefits, including enrolment, changes, and renewals
Partner with Sequoia One to ensure compliant and effective delivery of benefits and employment processes
Support background checks and pre-employment processes
Support visa and immigration processes in partnership with Global Mobility
Maintain documentation and support audit readiness
Ensure consistency with US employment requirements and internal policies

Workflow, Systems and Process Management
Manage workflows, tasks, and requests across People processes
Work closely with the Global People Operations team to ensure consistent global process delivery
Support HRIS accuracy, reporting inputs, and system updates
Contribute to ticketing system rollout and structured service delivery
Identify opportunities to improve efficiency, automation, and process consistency

Regional Support and Build
Support the Regional People Lead in building and scaling the US People model

Help establish a consistent and scalable operational foundation for the region

Candidate Profile

Essential
Strong experience in People/HR operations in the US
Experience managing onboarding, lifecycle processes, and HR systems
Experience supporting benefits administration and working with vendors
Strong attention to detail and process management capability
Ability to manage multiple priorities in a fast-paced environment
Strong communication and stakeholder management skills

Desirable
Experience in a software, technology, or AI-focused organisation
Experience supporting engineering or technical teams
Experience working with PEO models (e.g. Sequoia One)
Experience supporting distributed or multi-site and multi-state teams

Knowledge of California labor laws and compliance requirements

Mindset and Approach

Comfortable working in a fast-paced, scaling environment
Demonstrates strong ownership, accountability, and attention to detail
Works with urgency and a proactive, "say yes" mindset
Focuses on delivering high-quality operational outcomes
Motivated by supporting teams working at the cutting edge of technology
Balances efficiency with compliance and consistency