You will be the hands-on analytics owner for our people data and the lead for a People Analyst. Your focus is threefold: 1) run our employee experience survey program end to end, 2) build and scale Workday reporting for executives, PBPs, and managers, and 3) deliver clear, reliable dashboards that power decisions across the company. You will partner closely with Talent Ops, People Ops, People Business Partners (PBPs), Corporate IT, and People Systems to translate business questions into trustworthy insights.
Core Responsibilities
1. Own delivery of People Analytics & Insights

• Drive experience surveys for the full employee lifecycle
• Lead the intake, prioritization, and delivery of analytics across People and business stakeholders
• Ensure insights are timely, accurate, and aligned to business priorities
• Translate complex data into clear narratives for executive audiences
• Maintain predictive models (attrition risk, hiring forecasts, retention drivers) that inform talent strategy and workforce planning.

2. Drive stakeholder partnership

• Act as the primary partner to PBPs, Finance, and functional leaders for people insights
• Shape business questions into structured analyses and recommendations
• Support executive reporting and workforce planning discussions

3. Elevate analytics quality and consistency

• Establish standards for metrics, definitions, and reporting across People Analytics
• Ensure consistent use of data across dashboards, reports, and presentations
• Reduce ad hoc and duplicate reporting through structured solutions

4. Enable self-service and scale

• Partner with systems and data teams to improve dashboard usability and adoption
• Increase stakeholder ability to access and interpret people data independently
• Shift the team from reactive reporting to proactive insights
• Identify and implement automation opportunities (scheduled reports, data workflows, dashboard refreshes) to improve team efficiency and reduce operational overhead.

5. Support performance and ROI measurement

• Help define and track key people metrics (attrition, hiring, performance, etc.)
• Identify trends and drivers that impact business outcomes
• Contribute to building a more data-driven and performance-oriented People function

What success looks like

• Stakeholders rely on the insights team for decision support, not just data
• Executive conversations are informed by clear, consistent insights
• Ad hoc reporting demand decreases
• Employee lifecycle surveys capture all business needs across Talkdesk including ROI and OKR testing

Minimum qualifications

• 5 plus years in people analytics, HR reporting, or adjacent data roles
• Ownership of survey programs; strong understanding of security domains and business process impacts
• 2 plus years building dashboards for business audiences
• Proficiency with HR data domains: headcount, movement, time to fill, attrition, DEI, engagement
• Strong SQL or equivalent query skills for data prep and QA
• Excellent communication and stakeholder management skills; able to explain complex topics simply
• Ability to deliver executive-ready insights decks on a routine basis
• Statistic basics for survey design and driver analysis

Nice to have

• 3 plus years building Workday reports and calculated fields
• Experience with employee experience surveys such as Workday Peakon, Qualtrics, or Culture Amp
• Python or R for predictive analyses and automation
• Experience with Tableau or Looker

Pay Range (Base Pay): $120,000 - $140,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 05/20/2026

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.



Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)