Title:People Business PartnerReports to:Head of PeopleLocation: Remote/Hybrid, Austin TXAbout the RoleCharterUP is looking for a hands-on People Business Partner who can connect company goals to the talent, organization, and leadership capabilities required to achieve them.
You will partner with leaders across the business to understand their priorities, identify people and organizational risks, and build practical solutions that improve performance. This is a builder role for someone who can move comfortably between strategic advising and hands-on execution - from workforce planning and talent reviews to manager coaching, employee relations, and process design.
The right person brings strong business judgment, high ownership, and a bias toward action. You can operate effectively in ambiguity, build the right amount of structure for a growing company, and turn business needs into clear people priorities without creating unnecessary complexity.
ResponsibilitiesBusiness, Organization, and Talent Partnership- Partner with leaders to understand company and functional goals, then work backward to identify the organization, workforce, and talent needed to deliver them.
- Build and execute organizational design, workforce planning, role clarity, succession, and leadership-development initiatives based on business needs.
- Build clear career frameworks, leveling standards, and promotion criteria in partnership with People leadership and Finance.
- Use workforce data, including performance, attrition, engagement, and talent movement-to identify risks, recommend action, and measure results.
- Support restructures, leadership transitions, and other organizational changes through clear planning, communication, and disciplined execution.
Performance Management, Manager Coaching, and Employee Relations- Build and own a lightweight, company-wide performance-management program that connects individual and team goals to CharterUP's company and functional OKRs.
- Establish and run practical rhythms for goal setting, ongoing feedback, performance reviews, calibration, promotion decisions, and talent planning.
- Create the tools, guidance, and training managers need to set clear expectations, evaluate performance consistently, develop talent, and foster a high-performance culture.
- Use performance insights to identify high-potential talent, capability gaps, succession needs, and areas requiring stronger leadership or organizational support.
- Coach managers through performance concerns, conflict, and other team challenges, from early intervention through formal improvement plans and employment decisions.
- Manage employee-relations cases end to end, including investigations, findings, recommendations, documentation, and resolution.
- Manage terminations, accommodations, leaves, and other complex employee matters in partnership with Legal, Payroll, Benefits, and People Operations.
- Identify recurring employee and management issues and address their root causes through coaching, clearer expectations, or process improvements.
People Programs and Scalable Execution- Build and improve practical People programs, tools, and operating rhythms that solve current business needs and can scale as CharterUP grows.
- Partner across People, Finance, Legal, and business leadership to establish clear ownership and consistent execution.
- Ensure employee processes, case documentation, and records are accurate, compliant, and audit-ready.
- Balance strategic priorities with hands-on problem-solving, stepping into operational details when needed and improving the underlying process afterward.
- Test, refine, and simplify programs based on business results, leader feedback, and employee experience.
Experience and Expertise- 5-7+ years of progressive HR experience, including time as an HR Business Partner or senior generalist supporting business leaders.
- Experience working in a fast-growing, high-change, or startup environment where you have built or significantly improved People programs.
- Strong business acumen and the ability to connect company priorities to organization, talent, and workforce decisions.
- Experience with organizational design, workforce planning, performance management, talent reviews, and manager coaching.
- Hands-on employee-relations experience, including investigations, performance improvement plans, terminations, and complex employee matters.
- Working knowledge of applicable employment laws, including FMLA, ADA, state leave requirements, at-will employment, and anti-discrimination statutes.
- Strong analytical, written communication, and documentation skills.
- Sound judgment, discretion, and the ability to build credibility quickly with leaders at all levels.
- High ownership, comfort with ambiguity, and the ability to move between strategy and execution.
- SHRM-CP/SHRM-SCP, PHR/SPHR, or equivalent certification preferred.
- Experience with HRIS and case-management tools such as Rippling, AbsenceSoft, or Wrangle preferred.
Recruiting Process- Step 1 - Video interview with Talent Acquisition
- Step 2 - Video interview with the Hiring Manager
- Step 3 - Video interview(s) with other team members
- Offer & reference check
- Welcome aboard!
Global Benefits & Perks at CharterUPWe believe great people can live anywhere-and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team.
- Flexible Work Model: CharterUP operates as a remote-first company, with select roles requiring regular, in-office presence based on team and business needs. Role-specific expectations will be shared during the hiring process. U.S.-based employees may reside in any of our 19 approved states.
- Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards.
- Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country.
- Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.
- Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together.
- Referral Rewards: Earn bonuses for bringing top talent to the team.
- Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.
- Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.
