Location: Fulton Maryland (Hybrid)
Experience: Minimum 10 years of experience
Position OverviewWe are seeking a
Pega Solution Architect to lead the architecture, design, and implementation of scalable customer engagement and service solutions for a Federal Civilian Agency. The ideal candidate will possess deep expertise in Pega Customer Service, a working knowledge of Pega CRM/marketing processes, and a proven track record of leading technical teams. Experience with Pega Infinity 25 in an AWS-hosted environment, combined with open-source full-stack development skills, is highly desirable.
Key ResponsibilitiesTechnical Leadership & Team Management- Lead the end-to-end architecture, design, and implementation of Pega-based solutions.
- Direct and mentor a technical delivery team of 5-10 engineers and developers.
- Enforce best practices for Pega design, security, integration, performance, and asset reusability.
- Conduct comprehensive architecture reviews, govern code quality, and provide technical guidance.
Stakeholder Collaboration & Communication- Serve as the primary technical liaison between business stakeholders, product owners, and delivery teams.
- Translate complex federal business requirements into scalable, secure, and maintainable application architectures.
- Facilitate clear communication to align technical execution with agency mission goals and CRM capabilities.
Solution Engineering & Integration- Design complex integrations between Pega applications, enterprise systems, APIs, and third-party tools.
- Oversee deployment strategies, environment planning, and production readiness in cloud environments.
- Troubleshoot high-level platform and application anomalies to engineer permanent architectural improvements.
- Author rigorous technical documentation, system design artifacts, and implementation blueprints.
QualificationsMandatory Requirements- Leadership: Proven track record successfully leading technical teams of 5-10 members.
- Communication: Exceptional verbal and written communication skills suitable for federal stakeholder briefing.
- Certification: Active Pega certification (Pega Certified Senior System Architect [PCSSA] or Pega Certified Lead System Architect [PCLSA] highly preferred).
- Experience: Demonstrated success architecting and implementing Pega Customer Service solutions.
- Domain Knowledge: Working knowledge of CRM frameworks and basic marketing/engagement processes.
Preferred Assets- Pega Ecosystem: Direct experience with Pega Infinity 25, specifically within AWS-hosted environments.
- Full-Stack Development: Background in open-source stacks including Java Spring Boot, Angular, and PostgreSQL.
- Cloud & DevOps: Hands-on experience with AWS Cloud architecture, CI/CD pipelines, and DevOps coordination.
Benefits:We offer a competitive and comprehensive benefits package that includes the following:
- Medical/Prescription Drug Plan
- Dental Plan
- Vision Plan
- Basic Life Insurance
- Accidental Death & Dismemberment Insurance
- Short Term Disability Insurance
- Long-Term Disability Insurance
- 401K Retirement Plan
- Flexible Spending
- Employee Assistance Program (EAP)
- Paid time off and Holidays
If you are eager to become part of our team, and make a difference through impactful projects, don't miss this chance!
