THE OPPORTUNITY
We are hiring a Director of Operations to serve as a true business owner across our portfolio. This is not a corporate staff role. The Director of Operations will have direct operational accountability for a subset of portfolio companies, drive cross-brand performance standards, and be a key member to the Annie Aesthetic executive team as we scale.
This role is built for a high-caliber operator - someone coming out of a top MBA program, search fund, or PE-backed operating environment - who is energized by complexity, hungry to own outcomes, and ready to run real businesses at real scale.
WHAT YOU'LL OWN
Portfolio Performance & P&L Ownership
- Own operational and financial performance across a defined set of portfolio companies, with accountability to revenue growth, margin management, and EBITDA outcomes
- Set and track KPIs across clinic locations; build accountability rhythms with Clinic Managers and brand leadership
- Partner with the Annie Aesthetic ELT and finance team on reporting, forecasting, and business performance review
Operational Leadership
- Oversee day-to-day operations across multiple clinic locations and brands - in-person presence expected at key sites
- Coach and develop Clinic Managers and brand operators, elevating their ability to own their locations and their numbers
- Build and maintain the meeting cadences, documentation systems, SOPs, and remote management infrastructure that allow the portfolio to scale without heroics
Integration & Acquisitions
- Lead operational integration of newly acquired clinics into the Annie Aesthetic platform - from onboarding and systems setup to staffing and culture alignment
- Partner with deal team and finance on diligence, operational modeling, and 100-day planning for new acquisitions
Strategy & Growth
- Identify and execute growth levers across revenue, client experience, and operational efficiency - including service menu, retention programs, and provider productivity
- Develop cross-functional project plans and strategic frameworks in partnership with brand founders and the Annie executive team
- Evaluate and launch new service lines (including functional health) across the portfolio
Vendor & Compliance Management
- Manage third-party vendor relationships including pharma/clinical suppliers, marketing partners, technology, and facilities across brands
- Partner with the technology and data team to optimize EMR utilization (Zenoti) and clinical reporting across the portfolio
- Ensure each clinic maintains full compliance with applicable business licenses, permits, and clinical standards across all operating states
IDEAL PROFILE
We are looking for a driven, humble, and highly capable operator. The strongest candidates will bring:
- MBA from a top program; search fund, PE-backed operating role, or management consulting background strongly preferred
- 5+ years of operational experience - ideally in multi-site, M&A-integration, or high-growth environments
- Demonstrated track record of owning outcomes in fast-paced, ambiguous environments with limited resources
- Strong financial acumen - comfortable owning a P&L and translating numbers into operational decisions
- Exceptional people leadership skills across all levels of an organization, including clinic-level staff and senior founders
- Advanced Excel/data skills; EMR, CRM, or other multi-site technology experience is a plus
- Comfortable traveling to clinic locations; mix of in-person site presence and remote team management is expected
- Ability to start as soon as possible, but at least within approximately one month of offer
COMPENSATION & BENEFITS
- Competitive base salary commensurate with experience
- Performance-based bonus tied to portfolio business outcomes
- Equity participation in the portfolio
- Health reimbursement plan
- 401(k)
- Flexible schedule with autonomy to structure your time around results
- This role will cover clinics in the Western US. Travel will be roughly 50%.
