Veritas Collaborative

Payroll Partner

Veritas Collaborative • $85K — $100K *
Orlando, FL 32828In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 4+ years in payroll processing or HR data management
  • 2+ years using Payroll/HRIS software for data analysis
  • Intermediate to advanced Excel skills for data auditing
  • Strong understanding of payroll workflows and calculations
  • Exceptional interpersonal skills for client communication
  • Proven problem-solving skills in payroll processing
  • Bachelor's degree in relevant field preferred

Responsibilities

  • Maintain and upscale long-term client relationships
  • Establish and lead recurring client governance meetings
  • Advocate internally for client-specific processes
  • Develop strategic account management plans
  • Create action plans for underperforming client accounts
  • Resolve escalations by coordinating with internal and external stakeholders
  • Manage onboarding and operational readiness for new clients

Benefits

  • Opportunity for supervisory responsibilities
  • Engagement in client relationship management
  • Access to ongoing professional development
  • Involvement in diverse client accounts
  • Collaboration with internal teams for client success
Full Job Description
Job Summary

As a Payroll Partner, you will be the lead, responsible for the day-to-day client interaction within assigned client accounts. Once a payroll services client is on board, the Payroll Partner is the main client point of contact and is the primary internal face for the client. This person assumes overall responsibility for successful client delivery with an emphasis on client satisfaction. Their focus is on communication to and from the client; managing against the scope of services/business requirements, communicating on change orders internally and externally, and generally ensuring that services are being executed in accordance with the agreed-upon statement of work.

Supervisory Responsibilities

  • This position may require supervisory responsibilities.


Duties/Responsibilities

  • Maintain and grow long-term client relationships, responding to day-to-day client needs.
  • Establishes recurring client meetings and engages resources as appropriate to support governance discussions.
  • Serve as an internal advocate for client processes and requirements, coordinating with multiple internal groups to identify and meet client needs.
  • Develop client account management plan(s).
  • Develop action plans for clients that may slip below the minimum performance thresholds/targets.
  • Resolve escalations by working with internal operations and external providers in obtaining and understanding root cause analysis and corrective action for complex or non-routine situations.
  • Manage response to or handling of client inquiries/requests via HMC (Case Management) ensuring that it is timely and accurate.
  • Coach and mentor payroll processing analysts and provide information, guidance, and direction on client-specific processes and procedures.
  • Manage new client onboarding / operational readiness, engaging subject matter experts as appropriate to execute activities.
  • Manage Year-End Process and reporting, oversee quality control measures., and facilitate audits by providing records and documentation to auditors.
  • Deliver status reports and presentations as necessary.
  • Provide support as needed with payroll processing activities.


Required Qualifications

  • 4+ years of experience processing payroll, managing HR data reconciliation, or working within a business process outsourcing (BPO) setup.
  • 2+ years experience using Payroll/HRIS software platforms to extract, analyze, and troubleshoot transactional data across systems.


Other Qualifications

  • Intermediate to advanced Excel skills, with a proven track record of using formulas, Pivot Tables, and lookups to audit large datasets.
  • Demonstrated ability to independently prioritize individual workloads to meet tight, non-negotiable client release deadlines.
  • Solid understanding of employee master data workflows, retroactive payroll calculation logic, and post-payroll cycles.
  • Exceptional active listening and interpersonal skills, with the ability to empathize with unique client circumstances and explain processing errors clearly.
  • Practical problem-solving instincts, with the ability to break down payroll anomalies into manageable components and apply structured troubleshooting solutions.
  • Familiarity with enterprise software frameworks, particularly SAP SuccessFactors.
  • High level of personal accountability, with the ability to execute tasks cleanly with minimal day-to-day oversight.
  • Bachelor's degree in Business Administration, Accounting, Human Resources, Finance, or an equivalent technical professional certification preferred.


Physical Requirements

  • This position requires periods of sitting at a desk, standing, and working on a computer.


Salary Range

  • The salary range for this position is $85,000 - $100,000


Travel Requirements

  • This position may require up to 25% travel.

All offers of employment are dependent upon a successful background check.

About Veritas Collaborative

Veritas Collaborative is a specialty hospital system for the treatment of eating disorders. The company was founded in 2012 and is headquartered in Chapel Hill, North Carolina. Veritas Collaborative provides a range of services, including inpatient, residential, and outpatient care, as well as medical stabilization and partial hospitalization. The company's mission is to provide the highest quality care to patients with eating disorders, and to promote education and awareness about these conditions. Veritas Collaborative has a team of experienced professionals who are dedicated to helping patients achieve lasting recovery.
Learn more about Veritas Collaborative
Size
3,312 employees
Industry
Healthcare
Founded
2014
NASDAQ
CGGYY
* Ladders Estimates

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