Join a team that helps deliver accurate, timely pay for approximately 65,000 U.S. employees across all states. As an HR Operations Lead Analyst, you will support outsourced payroll operations, strengthen controls, and improve processes that make pay easier and more reliable for employees, leaders, and partners. This role is ideal for someone who is detail-oriented, curious, and energized by solving problems in a complex, high-impact environment.
Responsibilities
• Help manage outsourced payroll operations for a large U.S. employee population, including escalated cases, payroll inputs, and vendor follow-up.
• Partner with payroll, HR Operations, Legal, Treasury, Finance, workers' compensation, and third-party vendors to resolve issues and keep processes moving.
• Coordinate overpayment recovery activities, including vendor referrals, invoice reconciliation, case records, credit card collections, and escalations.
• Support SOX and external audits by reviewing control performance, preparing reports, and helping maintain clear, reliable documentation.
• Validate, review, balance, and submit payroll inputs for processing, including CDGT/EIB files and related payroll transactions.
• Process and reconcile third-party sick pay, wage requests, expatriate payroll activity, payroll bank items, ACH approvals, NOC/return transactions, and general ledger reconciliations.
• Maintain payroll policies, procedures, and employee-facing intranet content so information is accurate, useful, and easy to follow.
• Contribute to year-end/year-begin activities, mergers and acquisitions, center of excellence initiatives, and continuous improvement projects that improve compliance, efficiency, and employee experience.
Qualifications
Required
• 2+ years of payroll administration, payroll processing, HR operations, finance, accounting, or related experience.
• Experience working with outsourced payroll or vendor-supported HR operations.
• Strong attention to detail, follow-through, and comfort working with sensitive payroll data.
• Ability to research issues, take initiative, and communicate clearly with internal partners and external vendors.
• Proficiency with Microsoft desktop applications, including Excel, Word, and Outlook.
Preferred
• Associate's degree in business, human resources, finance, accounting, or a related field.
• Workday experience.
• Experience supporting audits, SOX controls, payroll reconciliations, or process improvement work.
• Exposure to year-end payroll activities, mergers and acquisitions, expatriate payroll, or general ledger reconciliations.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 78,100 - 130,100 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
