Qualifications

• 5+ years of experience in payments or operations at a leading technology company or consultancy
• Expert at diagnosing root causes of card authorization rate issues and proposing actionable solutions
• Deep knowledge of strategies to enhance merchant card authorization rates
• Skilled in structuring A/B tests to assess authorization rate performance
• Experience ensuring optimal merchant onboarding to a new payment service provider (PSP).
• Preferred familiarity with SQL, reporting, and dashboard creation.
• Understanding of card network regulations and fraud management strategies.

Responsibilities

• Lead data-driven discussions with merchants on optimization strategies.
• Train the Sales team on payment discussions and merchant engagement.
• Create and develop optimization tools and narratives using Stripe's payment expertise.
• Deploy and analyze sophisticated optimization playbooks for Stripe's client base.
• Communicate customer insights and findings to influence product development.
• Continuously enhance self-service tools and playbooks based on feedback.

Benefits

• Collaborative work environment with a focus on merchant success.
• Opportunity to innovate and influence payment optimization tools.
• Engagement with a diverse array of merchants and industries.
• Professional development opportunities through training and mentorship programs.
• Work with a team of experts in the payments industry.