Stripe

Payments Performance Strategist, Card Authorization

Stripe • $90K — $130K *
Chicago, IL 60629In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in payments or operations at a tech firm or consultancy
  • Expertise in diagnosing card authorization underperformance
  • Deep knowledge of improving merchant authorization rates
  • Experience structuring a/b tests with merchants
  • Background in onboarding merchants to PSPs for optimal performance

Responsibilities

  • Lead discussions with merchants to optimize payment strategies
  • Train Sales team on merchant engagement and optimization tools
  • Develop narratives and tools based on payment insights
  • Implement optimization playbooks across client portfolios
  • Relay customer feedback to guide product development
  • Enhance self-service tools based on user feedback

Benefits

  • Professional development opportunities
  • Collaborative team environment
  • Access to a wide range of payment optimization tools
  • Exposure to industry-leading payment strategies
  • Participation in a data-driven culture
  • Opportunity to influence product roadmaps
Full Job Description
What you'll do

The Global Payments Performance team will be responsible for leading data-driven discussions with existing and prospective merchants on optimisation strategies across a variety of areas including, card network costs, acceptance, fraud, and cross-border flows to start. You will be instrumental in building our optimisation narratives/tools and delivering on our merchant engagement model. You will also collaborate with Sales, deploying your knowledge to differentiate Stripe to win deals, and partner with our Customer Success organization to ensure that merchants are successful working with Stripe.
Responsibilities
  • Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
  • Serve as both an internal and merchant-facing expert on payment optimisation strategies.
  • Gather and build on Stripe's wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis.
  • Use existing tools to deploy sophisticated optimisation playbooks and analyses across Stripe's customer portfolio.
  • Synthesise and relay customer feedback and our findings to inform Stripe's product roadmap.
  • Provide feedback on our tools and playbooks to help continuously improve our self serve offerings
Who you are
Minimum requirements
  • 5+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry
  • Expertise is diagnosing root cause of card authorization rate underperformance, and suggesting actionable steps to address root cause issues identified
  • Deep understanding of how to improve merchant, card authorization rates (e.g. ISO message optimization, retry logic, issuer level analysis etc.)
  • Ability to partner with merchants to structure and deliver a/b tests that compare card authorization rate performance across PSPs
  • Experience helping merchants onboard to a new PSP such that their authorization rate performance is optimal from day one
Preferred qualifications
  • Experience with SQL, dashboard building, modeling, or reporting
  • Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3)
  • Experience presenting to senior business leaders
  • Ability to advise merchants on how to manage fraud, primarily on card transactions but ideally on alternative payment methods as well
  • An understanding of how to reduce merchant level interchange and scheme fees

About Stripe

Stripe is a technology company that builds economic infrastructure for the internet. Businesses of every size—from new startups to public companies—use our software to accept payments and manage their businesses online. Stripe helps new companies get started and grow their revenues, and established businesses accelerate into new markets and launch new business models. Stripe powers businesses all over the world, from the new startup that just launched yesterday to the Fortune 500 companies that we all know and love. Stripe is headquartered in San Francisco, with offices in Dublin, London, Paris, Singapore, Tokyo, and more.
Learn more about Stripe
Size
4,000 employees
Industry
Finance & Insurance
Founded
2010
* Ladders Estimates

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