ABOUT THE JOBAs our Senior Payments Operations & Fraud Analyst, you'll be the first dedicated owner of payments operations and fraud at Blackbird. You'll own end-to-end visibility into how money moves across consumer payments, payouts, and $FLY rewards, while defining our risk management strategy and operations. You'll build our ops and fraud tooling from the ground up alongside engineering, evaluating ways to scale as we grow.
RESPONSIBILITIESPayments Operations
- Ensure money moves reliably across every flow; develop the monitoring and alerting protocols that enables scalable business operations
- Lead triage and resolution of consumer and restaurant payment issues, with clear SLAs by category and a high bar for response quality
- Define and own all operational payment workflows for customers and partners
Fraud & Risk
- Own the strategy and implementation of how Blackbird manages and addresses risk exposure across the business
- Lead investigation and analysis of emerging risk areas; partner with Operations and Product to ship durable solutions
- Define, build, and operate a scalable account integrity program that protects customers and keeps the platform trusted
Tooling & Systematic Improvement
- Partner with engineering to build our risk management platform; evaluate third-party platforms as we scale
- Build a feedback loop from operations into product and engineering, ensuring repeat issues become scalable fixes
- Establish operations as the first responder for payment and risk issues and develop clear standardized procedures for complex issues
REQUIREMENTS- 4-7 years in payments operations, fraud operations, or risk analytics at a fintech, payments company, or marketplace
- Deep familiarity with dispute and chargeback lifecycles, ACH return codes, and fraud typologies
- SQL fluency; you pull your own data and bring evidence to every recommendation
- Clear, concise written communication; you can summarize an incident in three sentences for an exec audience
- High ownership and bias toward systematic fixes over one-off heroics
NICE TO HAVES- Experience standing up a payments ops or fraud function from scratch
- Exposure to restaurant payments, hospitality tech, or two-sided marketplaces
- Working knowledge of Nacha rules and return rate thresholds
- Familiarity with processor dashboards (Stripe, Adyen, or similar) and payout infrastructure (Bill.com)
PAY TRANSPARENCY NOTICE & BENEFITSDepending on your work location and experience the target annual salary for this position can range from: $120,000-$150,000 USD. Disclosure in accordance with New York City's Pay Transparency Law.
Full time offers from Blackbird may also include stock options, benefits (including medical, dental, vision, flexible time off, 401(k)), and some not-so-standard, extra-fun perks, subject to applicable taxes and based on eligibility.
