Amazon

Payment Solutions Manager, Amazon Business Payments

Amazon$80K — $120K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent, or 3+ years in sales/marketing or similar experience
  • 2+ years of inside sales experience preferred
  • Familiarity with B2B payment operations
  • Experience in procurement methods for small to medium businesses
  • Proven ability to influence stakeholders at all organizational levels

Responsibilities

  • Analyze and enhance customer procurement workflows for better payment processes
  • Implement strategies for payment optimization to minimize defects
  • Track success metrics focusing on payment accuracy and efficiency
  • Lead collaboration with cross-functional teams to resolve payment issues
  • Cultivate strategic relationships with stakeholders for solution adoption
  • Monitor portfolio health and implement solutions for accuracy
  • Partner with customers to create data-driven payment strategies

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance with options for Supplemental life plans
  • Employee Assistance Program (EAP) and Mental Health Support
  • Flexible Spending Accounts available
  • 401(k) matching
  • Generous paid time off and parental leave
  • Adoption and Surrogacy Reimbursement coverage
Full Job Description
We are seeking a customer-obsessed, results-oriented Payment Solutions Manager to drive strategic customer relationships and lead payment success initiatives for Amazon Business enterprise customers. In partnership with Account Executives, this role will support large enterprise relationships to root cause and address the full complexity of enterprise procure-to-pay workflows. The ideal candidate brings deep fluency in B2B payment operations and understands how enterprise procurement systems, financial controls, and payment rails interact to create - or resolve - payment defects at scale. They will combine strong customer success management skills with program management capabilities, applying AI-powered tools and agentic frameworks to accelerate insights, automate routine workflows, and deliver smarter payment outcomes. You will collaborate cross-functionally with Finance, Product, Amazon Business Sales, and Customer Support teams to identify opportunities for growth, optimize customer experiences, and deliver measurable improvements in key performance metrics. Key job responsibilities • Analyze customer procurement workflows and payment processes to design solutions that enhance their end-to-end procure-to-pay experience. • Drive payment optimization strategies to reduce defects and improve overall payment health across customer portfolios • Develop and track critical success metrics focusing on payment accuracy, processing efficiency, and automation adoption. • Lead cross-functional initiatives with Product, Amazon Business Sales, and Customer Support to resolve systemic payment issues and drive continuous CX improvements. • Build and maintain strategic relationships with key stakeholders to ensure successful adoption of optimized procure-to-pay payment solutions. • Monitor portfolio health to identify trends and implement scalable solutions that enhance payment accuracy. • Partner with customers to develop and implement data-driven payment success strategies that accelerate their digital transformation goals BASIC QUALIFICATIONS - Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience PREFERRED QUALIFICATIONS - 2+ years of inside sales experience - Knowledge of procurement and source to pay methods at small and medium businesses - Experience influencing at all levels within an organization, particularly at the executive level - Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 80,200.00 - 120,800.00 USD annually

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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