Reporting directly to the US Head of Global Payments Solutions (GPS) Operations, the
Payment Operations & Controls Manager is a key leadership role overseeing a team of onshore and offshore resources across multiple countries. This role will also play a key role in designing, implementing, and optimizing the operational framework for the HCIB branch in the US. The successful candidate will leverage their deep expertise in USD clearing and payment operations to ensure robust, compliant, and efficient processes are in place from day one.
As our Payment Operations and Controls Manager ,you will:
- Specific to the HCIB branch in the US:
- Lead the development and documentation of operational workflows for GPS Operations
- Collaborate with cross-functional teams (Technology, Compliance, Risk, and Product, etc.) to align processes with regulatory requirements and HSBC standards
- Design and implement controls to mitigate operational risks and ensure transaction accuracy
- Oversee training of staff in payment operations (onshore and offshore)
- Support the integration within US payment platforms G-Suite (GMG/GPE/GPI/GMO), ensuring interoperability and compliance
- Act as the subject matter expert for payment systems, troubleshooting issues and driving continuous improvement
- Monitor performance metrics and report on operational efficiency, recommending enhancements as needed
- Reduce operational losses/near-misses via control enhancements and root-cause remediation
- Must be able to effectively communicate and develop partnerships with a variety of businesses for the purpose of driving operational efficiencies, enhancing client journeys, payment resiliency, automation, and end-to-end transparency
- Support GPS Operations in internal governance and regulatory engagements (OCC, FRB, FDIC)
- Develop and inspire a high-performing team culture focused on accountability, innovation, and client service excellence
You'll likely have the following qualifications to succeed in this role:
- Proven people leader with experience managing onshore and offshore teams
- Strong understanding of payment regulatory frameworks, industry best practices/trends, controls, risk management, and client service delivery
- Demonstrated success in driving operational transformation and large-scale change
- Proven track record and knowledge of payment rails within an international banking environment
- Robust understanding of Payment Product G-Suite (GMG/GMO/GPE/GPI)
- Strong knowledge of HSBC internal processes, policies, and operational standards
- Excellent verbal and written communication and stakeholder management skills
- Ability to work collaboratively in a fast-paced, cross-border environment
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
