UCLA Health

Patient Service Representative - Ambulatory Float Team (Northeast Valley/LA)

UCLA Health$66K — $95K *
Hospitals & Medical Centers
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Ability to travel between UCLA Health locations and be physically present at job sites.
  • Flexibility to work a variety of days, shifts, and occasional weekends.
  • Knowledge of authorization processes and managed care programs.
  • Familiarity with medical terminology.
  • Proficient in prioritizing tasks relevant to job responsibilities.
  • Strength in building effective relationships with diverse faculty, staff, and patients.
  • Exceptional verbal communication skills for conveying complex information.
  • Mathematical and organizational skills to integrate multiple competing demands.

Responsibilities

  • Support patient flow from registration to discharge across various specialties.
  • Collaborate with clinic teams to ensure smooth operations and patient service.
  • Process prior authorizations and referrals for patient consultations.
  • Assist with surgery scheduling tasks and managing physician appointments.
  • Provide coverage across multiple practices as per staffing needs.
  • Engage with patients to enhance their overall healthcare experience.
  • Adapt and thrive in fast-paced clinical environments.

Benefits

  • Opportunities for professional growth and development within UCLA Health.
  • Exposure to a wide range of clinical settings and specialties.
  • Team-oriented work environment with a focus on patient-centered care.
  • Flexibility and variety in daily responsibilities and work schedule.
Full Job Description
General Information

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Work Location: Encino, CA, USA

Onsite or Remote

Fully On-Site

Work Schedule

Varies

Posted Date

09/15/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

2 - Staff: Career

Duration

Indefinite

Job #

33206

Primary Duties and Responsibilities

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About the Role

Ready for a role that offers variety, growth, and the opportunity to make an impact every day? Join UCLA Health's Ambulatory Float Team and support patients across 25+ specialties, including Primary Care, Pediatrics, specialty, and surgical practices. As a Team Assistant, you'll gain exposure to diverse clinical settings while helping deliver an exceptional patient experience across UCLA Health's ambulatory network.

We're looking for a flexible, energetic professional who thrives in a fast-paced environment. You'll support patient flow from registration through discharge, collaborate with clinic teams to ensure smooth operations and outstanding service, process prior authorizations and referrals, complete surgery scheduling tasks, assist in managing physicians' clinic appointments and surgery schedules, and gather necessary information for successful patient consultations. You'll also provide coverage across multiple practices based on staffing needs. If you're adaptable, dependable, patient-focused, and excited to learn and grow across different specialties and locations, we'd love to hear from you.

Travel Requirements

Travel to all UCLA Health Ambulatory Community Clinics throughout Southern California is required, and you must be physically present at assigned worksites. Assignment locations are based on operational needs and are subject to change.

Although travel to all UCLA Health community practices is required, current staffing needs are primarily located in the Northeast Valley/LA region, including:
  • Burbank
  • Glendale
  • North Hollywood
  • Monterey Park
  • Monrovia
  • Toluca Lake
  • Pasadena

Salary Range: $31.88 Hourly - $31.88 Hourly

Job Qualifications

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Required:
  • Ability to travel to various UCLA Health locations and being physically present at the job site
  • Ability to work various days/shifts and occasional weekends; Days and hours may vary depending on assignments.
  • Familiarity and knowledge of authorization process and managed care programs
  • Knowledge of medical terminology
  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities
  • Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds.
  • Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
  • Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
  • Ability to creatively integrate competing demands into a productive working environment.
  • Ability to demonstrate clear knowledge of job responsibilities; skillfully use equipment, software and tools required to do the job; and to work steadily to get job done.


Preferred:
  • Knowledge of major medical insurance plans and types of coverage provided.
  • Working knowledge of CareConnect system to complete on-line transactions, including appointment scheduling, procedure scheduling, encounter registration system, completing referrals, inputting authorizations, hospital lab results and medical reports.


About UCLA Health

UCLA Health is a world-renowned academic medical center located in Los Angeles, California. It comprises four hospitals, including Ronald Reagan UCLA Medical Center, and more than 200 primary and specialty care clinics. UCLA Health is affiliated with the David Geffen School of Medicine at UCLA and is consistently ranked among the top hospitals in the United States. The health system employs over 20,000 people and serves as a major center for patient care, medical education, and research.
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