UCLA Health

Float Patient Service Representative- Dermatology, West Los Angeles

UCLA Health$66K — $95K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Experience in a healthcare setting with patient interactions.
  • Strong communication skills for liaison work among patients and healthcare professionals.
  • Familiarity with electronic health record systems, specifically EPIC/Care Connect.
  • Ability to manage a high volume of patient messages and inquiries.
  • Knowledge of HIPAA and confidentiality regulations.
  • Experience with patient check-in procedures and cash collection.

Responsibilities

  • Act as a liaison for patients and referring physicians.
  • Coordinate patients' access to surgical services.
  • Facilitate communication between patients and healthcare providers.
  • Refer patients to appropriate resources and follow up on inquiries.
  • Manage and respond to a high volume of patient messages.
  • Assist with patient check-in and service-related financial transactions.
  • Travel to various clinic locations as necessary.

Benefits

  • Health insurance coverage including medical, dental, and vision.
  • Retirement savings plan options.
  • Paid time off for vacations and sick leave.
  • Opportunities for professional development and growth.
  • Access to employee wellness programs.
Full Job Description
General Information

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Work Location: Los Angeles, CA, USA

Onsite or Remote

Fully On-Site

Work Schedule

Monday-Friday 8:00am-5:00pm

Posted Date

09/14/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

2 - Staff: Career

Duration

Indefinite

Job #

33004

Primary Duties and Responsibilities

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Major duties include but are not limited to:

  • Acting as a liaison for the patients, outside referring physicians, faculty, and residents/fellows in the practice.
  • Assisting patients in accessing and coordinating surgical service within the health system.
  • Facilitating communication with referring physicians.
  • Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.
  • Manage a high volume of patient messages entering via multiple avenues.
  • Assist with Patient check-in and cash collection
  • Travel between our West LA, Santa Monica and Westwood location as needed
  • Position starts in the Santa Monica location while awaiting West L.A opening

Salary Range: $31.88 $45.66/hourly

Job Qualifications

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INSTITUTIONAL AND/OR PROFESSIONAL STANDARDS
• Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job
  • Comply with Department of Public Health (DPH), The Joint Commission and other accreditation and regulatory agencies standards
  • Adhere to all Hospital Policies and Procedures
  • Knowledge and adherence to Infection Control and Environment of Care Guidelines and Procedures as described in the annual education module
  • Demonstrates adherence to the requirements for using the electronic health record

• Demonstrates understanding of institutional and department specific emergency management procedures/responsibilities to maintain personal, patient, and co-worker safety, maintains competencies in these areas, and participates in disaster/emergency related exercises and education.

About UCLA Health

UCLA Health is a world-renowned academic medical center located in Los Angeles, California. It comprises four hospitals, including Ronald Reagan UCLA Medical Center, and more than 200 primary and specialty care clinics. UCLA Health is affiliated with the David Geffen School of Medicine at UCLA and is consistently ranked among the top hospitals in the United States. The health system employs over 20,000 people and serves as a major center for patient care, medical education, and research.
Learn more about UCLA Health
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