Patient Insights Operations Manager
What You Will Do:Program Delivery
- Coordinate SPFQ implementation across assigned clinical studies.
- Maintain implementation plans, timelines, milestones, risks, and action logs.
- Serve as the day-to-day operational contact for study teams and vendors.
- Monitor vendor deliverables and escalate performance or quality concerns.
- Ensure required documentation is complete, current, and traceable.
Data Review and Insight Support
- Coordinate data collection, aggregation, and routine reporting.
- Conduct descriptive analysis and trend review using established methods and templates.
- Summarize participant feedback and identify recurring themes, potential burden signals, and operational risks.
- Prepare clear reports and presentations for PCDE and study-team review.
- Partner with analytical or technical experts when advanced statistical analysis is required.
Action Tracking and Governance Support
- Apply established thresholds and escalation pathways.
- Document recommendations, decisions, owners, and follow-up actions.
- Track whether agreed actions are implemented and summarize resulting outcomes.
- Escalate significant participant-experience or trial-execution signals to the PCDE lead.
Process and quality support
- Support development and maintenance of work instructions, templates, process maps, and
- training materials.
- Recommend process improvements based on implementation experience.
- Follow applicable GCP, privacy, data-integrity, and internal quality requirements.
- Maintain inspection-ready operational documentation and support audits or inspections as requested.
Performance Monitoring
- Track established metrics such as response rates, completion rates, timeliness, recurring themes, and action closure.
- Support periodic program reviews and continuous-improvement discussions.
- Provide operational data to support assessment of SPFQ value and scalability.
Patient Centered Development & Experience
- Support the lead of Patient Centered Development & Experience as requested
Your Profile:- Approximately 3-5 years of relevant experience in clinical research, clinical operations, patient engagement, project management, or related work.
- Experience coordinating cross-functional activities and external vendors.
- Experience reviewing survey, participant-feedback, patient-reported, or operational data preferred.
- Ability to perform descriptive analysis and identify trends; advanced statistical or data-science expertise is beneficial but not required.
- Proficiency with Excel, data visualization, and presentation tools; experience with Power BI or Tableau is helpful but not essential.
- Working knowledge of ICH-GCP, privacy, documentation, and data-integrity principles.
- Strong organization, communication, issue management, and follow-through.
- Highly self-directed and proactive, with the ability to work independently, exercise sound
- judgment, manage competing priorities, and drive deliverables forward with appropriate autonomy
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & BenefitsICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
