The Patient Experience Transformation Leader drives strategic, systemwide improvement efforts that elevate the care experience across all settings at Atlantic Health. This role blends technical acumen in process improvement (Lean, Six Sigma) with a deep understanding of healthcare operations, culture, and empathy.

• Lead systemwide, high-impact transformation projects aimed at improving the patient experience using Lean, Six Sigma, and human-centered design approaches
• Design and implement structured improvement systems that integrate voice-of-the-customer feedback, top-box performance metrics, and equity benchmarks
• Collaborate with analytics teams to interpret HCAHPS, real-time feedback, and sentiment data to drive insight-led change
• Serve as a strategic advisor and thought partner to site and service line leaders in embedding Extraordinary Caring behaviors and operational excellence
• Facilitate working sessions, learning collaboratives, and leadership retreats that build internal capability for patient-centered transformation
• Mentor and coach team members in continuous improvement methodology and structured problem-solving
• Build relationships with leaders across Quality, Nursing, Risk, and HR to align PX transformation with safety, culture, and accountability frameworks
• Support system storytelling through dashboards, executive reports, and presentations that clearly communicate performance, progress, and impact

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• Bachelor’s degree required; Master’s preferred (Engineering, Healthcare Administration, Business, Organizational Leadership)
• 7 years of progressive leadership in healthcare transformation, performance improvement, or experience strategy
• Certification in Lean, Six Sigma Black Belt, or equivalent highly preferred
• Demonstrated success leading cross-functional change in large, complex organizations
• Deep understanding of healthcare operations, regulatory standards, and patient experience drivers
• Excellent facilitation, communication, and coaching skills
• Strong storytelling, presentation, and data interpretation capabilities using tools such as Power BI, Tableau, or Excel

Compensation Range: $78,000-$132,600 annually

The compensation above reflects the established range from CentraState Healthcare System (CSHS) for this position at the time the job was posted. CSHS considers many factors to determine compensation, including education, experience, skills, licenses, certification, and training.  As such, team member compensation may fall outside this range. 

Additionally, the compensation range reflects base salary and does not include extra shift rates or incentives tied to quality, productivity, etc., as applicable.

The benefits outlined also reflect CSHS’ policy at the time of posting.  Benefits as are made available to other similarly situated team members of CSHS, although participation is at all times in accordance with and subject to the eligibility and other provisions of such plans and programs. CSHS may modify its benefits plans or programs at any time.