Description

The Patient & Community Clinical Educator - (PaCE) is responsible for providing Therapeutic Area(s) (TA) disease state and product education and training to internal and external customers. This may include prescribing and non-prescribing healthcare stakeholders, patients, care partners, consumers, community organizations, and advocacy partners. The incumbent works closely with all functions of the Patient Excellence unit, especially with Access Solutions and Hub partners, to enhance the overall customer and patient experience. This role may engage with marketplace stakeholders prior to, at the time of launch and after product approval. This position will also support the design and development of TA educational resources, including disease state and management tools, healthcare provider resources, patient, care partner, community advocates, and consumer education materials and product programming.

The Patient & Community Clinical Educator - (PaCE) demonstrates expert knowledge of TA disease state, treatment guidelines, product, supportive care, adverse event management and the marketplace. The incumbent may develop rapport with TA HCP's, Advanced Practice Providers and support staff. This role may identify and collaborate with local, regional, and national professional societies and organizations to enhance collaborative partnerships and may serve as an educational resource to promote disease awareness and advocacy. The incumbent may also provide disease state and product education, including regular clinical and resource updates to Specialty Pharmacy partners as well as Hub personnel. The position holder may provide case management support (assessing, planning, implementing and monitoring the support provided to patients throughout their therapeutic journey) this can include disease state and product education.

Duties & Responsibilities

• Increases disease state and product knowledge to a variety of TA marketplace stakeholders, which may include patients, HCPs (both prescribing and non-prescribing healthcare stakeholders), Advanced Practice Clinicians, the multi-disciplinary clinical team, non-traditional clinical support teams., extended support staff and community organizations.
• Plays a critical role in the support of marketplace stakeholders by educating on the complexities of treatment and potential for adverse events.
• Participates in customer engagements which may occur prior to, during and post product launch.
• Possessing expert knowledge, may support the design of tools and resources that enhance clinical management of TA patients, as appropriate.
• Serves as an integrated educational resource for multidisciplinary support staff team members, and as a result, optimizes the delivery of holistic patient support in both academic and community settings.
• Through education, will support safe and responsible utilization of therapy as prescribed by the healthcare team.
• Educates patients and care partners using approved resources tailored to their unique needs and experiences.
• Offers educational support for prescribed medications and ongoing assistance to support patient engagement and therapy and connection to appropriate support services.
• Provides a compassionate, patient-centered, and empathetic experience virtually, at home, or in healthcare office settings.
• Identifies individual needs of patients and care partners, serving as a continuous resource for education, case management, and relevant resources throughout the treatment journey.
• May serve as an ongoing source of continuing education and support for internal partners and external customers.
• May aid BI TA training leads, marketing partners and leadership in designing, developing and conducting appropriate product and marketplace training.
• May assist in the identification, design, development, and delivery of TA clinical educational programming, inclusive of slide kits, workbooks, and electronic media, and supports the review and approval process.
• Provides key insights and is a leader in the development and facilitation of educational resources on TA disease state and BI products.
• Performs all company business in accordance with all regulations (e.g., EEO, FDA, DEA, OSHA, PDMA, EPA, PhRMA, etc.) and company policy and procedures.
• Immediately reports noted/observed violations to management.
• Demonstrates high ethical and professional standards with all business contacts to maintain BIPI's excellent reputation within the medical and pharmaceutical community.

Requirements

• Bachelor's degree required in Nursing or equivalent health care discipline such as Pharmacy; Graduate degree, such as NP or PA degree is a plus.
• Active clinical license required.
• Minimum of three (3) or more years of successful combined clinical experience and/or pharmaceutical sales, clinical and/or community educator, or medical affairs experience (primary care, specialty care, institutional).
• Background in TA, high- touch/complicated and rare/orphan disease states preferred.
• Minimum of two (2) years' experience in therapeutic area(s) is preferred.
• Excellent communications, objective setting, and influencing skills.
• Ability to travel in the US including overnight travel, approximately 50% (or more), depending on geography.
• Valid Driver's License and acceptable driving record.
• Proficiency in Excel, Word, Outlook, and other relevant applications.
• Success operating within a matrixed setting and rapidly changing environment.
• Business acumen, Analytical skills, Learning and Adaptability.
• Demonstrated experience interpreting clinical data.

Eligibility Requirements :

• Must be legally authorized to work in the United States without restriction.
• Must be willing to take a drug test and post-offer physical (if required).
• Must be 18 years of age or older.