Overview

Patient Access Manager

Willamette Valley Cancer Institute and Research Center is searching for a Patient Access Manager. This individual oversees operational activities at practice and business office locations including Medical Oncology scheduling, medical records, operators, and front office functions. Oversees daily administrative and office management activities including procurement and storage of office supplies, facilities management, office machines and equipment maintenance. The right candidate will promote teamwork, manage through accountability, and represent out service standard of always "putting the patient in the center of the room".

The general pay scale for this position at WVCI is $64,237-$105,116. The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, internal equity, etc.

Employment Type: Full-time
Benefits: M/D/V, Life Ins., 401(k)
Location: Eugene, OR

Responsibilities

-Oversees supervisors of daily activities including front office, operators and medical oncology scheduling.

- Works directly with other leadership, physicians, and advanced practice providers.
- Implements reimbursement policies and procedures and assists with policy development as appropriate.

- Ensures all patient access teams are conducted to maximize reimbursement and efficiency in accordance with all federal, state, and local laws and regulations.
- Coordinates office procedures between the front office and clinic to ensure smooth information flow and communication.

- Partners with Revenue Cycle leadership and Clinical Operations Leaders for consistency on processes and procedures.
- Implements systems (both manual and computerized) to support office activities based upon business need.
- Ensures adherence to company Human Resources policy. Recruits hires and trains all scheduling, front office staff. Recommends merit increases, promotions, and disciplinary actions.
- Provides assistance and coverage for business and front office functions as needed.
- Works with vendors and suppliers as needed. Plans and allocates office space and resources.
- Ensures compliance with company structure, shared valuesnd policies and procedures, as well as all applicable federal, state and local laws and regulations directing the oversight of medical office procedures. Directly supervises all non- clinical office staff including front office and administrative support personnel.

Qualifications

-High school diploma or equivalent.

-Bachelors degree preferred.
-Minimum seven years of medical office management experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion, including manual and finger dexterity and eye-hand coordination. Requires standing/sitting for extended periods. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT

Work is performed in an office environment and involves frequent interaction with staff, patients, and the public. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.