Sutter Health

Patient Access Manager, Stanford Medicine Sutter Health Cancer Center

Sutter Health$110K — $165K *
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Healthcare, or related field (or equivalent experience)
  • 8 years of recent relevant experience
  • Knowledge of third-party regulations and managed care concepts
  • Familiarity with Federal/State and JCAHO registration requirements
  • Demonstrated leadership, team building, and coaching skills
  • Strong analytical, problem-solving, and communication abilities
  • Effective organizational and time management skills

Responsibilities

  • Oversee day-to-day operations of Patient Access staff
  • Ensure customer service aligns with Sutter Health's mission and values
  • Collaborate with staff and leadership to drive standard processes
  • Implement continuous process improvement within the department
  • Make decisions in a fast-paced and fluid environment
  • Develop plans to accomplish objectives and resolve operational issues
  • Prioritize multiple projects to deliver quality service

Benefits

  • Comprehensive benefits package
  • Full-time schedule, Monday to Friday with occasional weekend requirements
  • Exempt position status
  • Regular employment status
  • Opportunities for professional development through leadership and mentoring
Full Job Description
Organization:
ABSMC-Summit Campus

Position Overview:
Oversees the day-to-day operations and activities performed by Patient Access staff. Responsible for customer service, consistent with the Sutter Health's mission, values and vision. Collaborates with staff and leadership within the organization to drive standard processes and ensure consistency of practices as well as continuous process improvement within the Patient Access department. Makes decisions in fast-paced, fluid environment; actively collaborates with leadership and staff within defined service level agreements.

Job Description:

EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.
Bachelor's: Business Administration, Healthcare or related field

TYPICAL EXPERIENCE:

8 years of recent relevant experience

SKILLS AND KNOWLEDGE:

Knowledge of third-party regulations and requirements, managed care concepts and current practices.
Familiarity with Federal/State and JCAHO requirements for registration.
Demonstrated analytical and problem-solving skills, as well as verbal and written communication skills.
Leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
Demonstrates tactical and analytical thinking and planning skills and is able to develop a plan to accomplish objectives, identify obstacles, and resolve operational issues.
Organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service and achieving business results.

Job Shift:
Days

Schedule:
Full Time

Days of the Week:
Monday - Friday

Weekend Requirements:
Occasionally

Benefits:
Yes

Unions:
No

Position Status:
Exempt

Weekly Hours:
40

Employee Status:
Regular

Pay Range is $110,281.60 to $165,422.40 / annual salary

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

About Sutter Health

Sutter Health is a not-for-profit health system in Northern California, headquartered in Sacramento. It includes doctors, hospitals and other health care services in more than 100 Northern California cities and towns. Major service lines of Sutter Health-affiliated hospitals include cardiac care, women’s and children’s services, cancer care, orthopedics and advanced patient safety technology.
Learn more about Sutter Health
Size
58,000 employees
Industry
Founded
1981

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