This job assumes responsibility for and enhances and maintains a properly functioning Hospital and Clinic Registration process through a cross-department organizational structure. Manages and leads the daily operations of all areas of Registration which has a direct impact on patient care, patient safety, clinical operations, DNFB, and billing/collections functions in a 24/7 acute care medical facility. Critical responsibilities include; direction and overall accountability for department(s) actions comprised of multiple functional areas, ensuring compliance with corporate standards, maintaining open/active communication with referring providers, facilities, and internal departments as well as ensuring department achievement of annual and periodic goals for significant statistical indicators of Patient Access performance and registration quality and collections. Manages initiatives to improve processes, maximizing efficiency, dazzling internal and external customers, and maintaining high employee morale. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion. Education Required - High school diploma or equivalent Preferred - Bachelor's degree in Healthcare, Business Administration or related field Work Experience Required - 10 years of Leadership experience OR 5 years of Leadership experience with a Bachelor's Degree, both must include 3 years experience in Healthcare Management Knowledge Skills and Abilities (KSAs) Must have computer skills and dexterity required for data entry and retrieval of information. Effective verbal and written communication skills and the ability to present information clearly and professionally. Must be proficient with Windows-style applications, various software packages specific to role and keyboard. Excellent interpersonal skills with the ability to relate to executive management, professionals and business and community leaders. Excellent leadership skills including good judgment in handling difficult situations, organizational, time management, interpersonal and conflict resolution skills. Job Duties 3 Manages departmental metrics and quality care. 3 Manages and develops employees. 3 Conducts research, education & training. 3 Ensures operational profitability and overall success. 3 Maintains professional certifications and technical knowledge. 3 Manages the physical & technologic infrastructure. 3 Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent has no occupational risk for exposure to communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.