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Passport Operation Manager

Category: Leadership and Management Roles

Main location: United States, Washington, Seattle

Position ID:J0926-2409

Employment Type: Full Time

Position Description:

The Passport Support Manager is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ensuring that performance requirements are upheld during contract performance. The Passport Support Manager shall liaise with DOS staff and have full authority to act on behalf of the Contractor within the scope of operations at the location, including personnel management and hire/fire authority.
This position is located in Seattle, Washington.

Your future duties and responsibilities:

. Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards
. Responsible for Daily Reporting (see PWS Section C.4. Deliverables) and with input from the Government Management staff, the Passport Support Manager assigns Contractor personnel to specific work areas in order to accommodate fluctuating workloads
. Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls and a Standards of Conduct within 1 day after employment and ensures Contractors adhere to internal controls, the Privacy Act, and personally identifiable information (PII) standards
. Hire and manage a technically proficient and professionally capable staff throughout the life of the contract
. Provide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight, and performance measurement of support services
. Conduct continuous improvement activities to realize improved service delivery capabilities and performance
. Promote innovation, efficiency, and effectiveness
. Resolve problems with minimal disruption to the activities being performed under the contract.
. Respond rapidly to surge requests and provide the appropriate levels of qualified staff
. Participate in conference calls and digital video conferences with DOS and other U.S. Government agencies
. May be requested to provide formal and informal briefings to visitors or at off site conferences
. Support USG in ongoing studies and evaluations
. Ensure satisfactory conformance with contract provisions and performance metrics
. . When assigned to a smaller Agency, the Passport Support Manager will be required to perform cashier closeout duties. Closeout duties such as: verify that the fee matches the type of application submitted, deposit the moneys into a bank designated by DOS, enter deposits into banking system (i.e. OTCNet), perform counter balance verifications with the counter mana

Required qualifications to be successful in this role:

. Bachelor's Degree, and;
. Eight (8) years of progressive management experience in a production or office environment, including;
. Four (4) years managing a team the size and scope of the Passport Center or Agency assigned, including;
. Four (4) years managing seasonal/temporary work force, including;
. Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook
. Due to the nature of government contracts, the ability to obtain and maintain a Secret clearance is required. U.S. Citizenship is required.
Desired qualifications/non essential skills required:
PMP Certification
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $70,800.00 $172,400.00.
CGI Federals benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive medical, dental, and vision benefits, Basic Life and Accidental Death & Dismemberment insurance, Matching contributions through 401(k) plan. As an employee working on a contract by the Service Contract Act, you will be eligible for $4.93 per hour worked up to 40 hours per week to be used towards the cost of health and welfare benefits
. CGI Share Purchase Plan
. Profit participation plan
. Flexibility and paid accrued vacation leave, accrual levels are determined under wage determination requirements and continuous tenure on the contract.
. Observe the standard eleven (11) federal holidays as defined by SCA Wage Determination document for your specified location.
. Under Executive Order 13706, you will accrue 1 hour of sick leave for every 30 hours worked up to a maximum accrual of 56 hours.
. Six (6) to Eight (8) weeks of Maternity leave to the birthing parent, based on circumstances of delivery. 70% of base pay is covered during an approved leave period.
. Paid parental leave for 20 consecutive days based on circumstances of leave and applicable laws
. Bereavement leave, ranging from 1 to 7 days based on relationship.
. Paid jury duty leave, up to time summoned
. Learning opportunities
. Wellness and Well being programs

For more detailed information about our benefits offerings visit https://www.cgi.com/us/en us/careers/our benefits.
Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.
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Skills:

• Communication
• Customer Service & Support
• Detail-oriented
• Operations Management
• Problem Solving