3-6+ years in partnerships, alliance management, or program management in HR tech, payroll, fintech, or B2B SaaS
Direct experience with payroll or HCM platforms, preferably managing partnerships
Strong program/project management skills with ability to track multiple workstreams
Excellent relationship management skills for building trust with external partners
Clear communicator, able to provide structured updates for executives
Ability to operate autonomously in a fast-paced environment
Bonus: Familiarity with hospitality or restaurant verticals related to Harri's customer base
Responsibilities
Own partner relationship management as the primary point of contact
Manage integration health by tracking API and data integration statuses
Run partner governance cadence, including scheduling and leading business reviews
Coordinate joint go-to-market activities with Sales, Marketing, and Customer Success
Manage escalations by coordinating cross-functional resolutions to partner-related issues
Maintain partnership documentation for accessibility to stakeholders
Track and report on partnership performance metrics
Support contractual obligations by collaborating with Legal and Finance on agreements
Benefits
Competitive salary within the stated range
Opportunity to drive critical projects for a high-growth company
Experience in a fast-paced, global environment
Collaborative and supportive team atmosphere
Full Job Description
We are excited to recruit for this pivotal Partnerships Program Manager to own the day-to-day management, health, and growth of Harri's key payroll and HCM technology partnerships. You'll be the bridge between Harri's technical integration and product/engineering teams, our partners' technical and partnership teams, and our go-to-market organization making sure opportunities and risks are identified and actioned, joint go-to-market motions are executed, and escalations get resolved before they become customer-facing problems.
What You'll Be Doing
As a Partnerships Program Manager, you will own the day-to-day management, health, and growth of Harri's key payroll and HCM technology partnerships.
Your responsibilities will include:
Own partner relationship management for Harri's payroll/HCM integration partners serving as Harri's primary day-to-day point of contact.
Manage integration health: track API/data integration status, monitor for breaking changes on the partner side, and coordinate with Harri engineering to resolve integration issues before they impact mutual customers.
Run partner governance cadence: schedule and lead regular business reviews (QBRs), maintain shared roadmaps, and track joint commitments to completion.
Coordinate joint go-to-market activity: work with Sales, Marketing, and Customer Success to activate co-marketing, referral programs, and joint sales motions with partners.
Manage escalations: act as the internal quarterback when a partner-related issue affects a customer (e.g., payroll sync failures, data mapping errors, onboarding delays), coordinating cross-functional resolution.
Maintain partnership documentation: keep partnership agreements, integration specs, contact matrices, and program status current and accessible to internal stakeholders.
Track and report on partnership performance: build and maintain dashboards/reporting on integration volume, partner-sourced pipeline, referral activity, and partner satisfaction.
Support contract and commercial administration: work with Legal and Finance on partnership agreement renewals, amendments, and compliance requirements specific to each partner relationship.
Identify and evaluate new partnership opportunities within the payroll/HCM ecosystem as Harri's footprint expands.
More About You: What Can You Bring?
We are looking for an individual who brings:
3-6+ years of experience in partnerships, alliance management, or program management, ideally within HR tech, payroll, fintech, or B2B SaaS.
Direct experience with payroll or HCM platforms - prior work at, with, or managing a partnership involving a major payroll or HCM provider is strongly preferred.
Strong program/project management skills - comfortable running structured cadences, tracking multiple workstreams, and driving accountability without direct authority over the people involved.
Excellent relationship management instincts - able to build trust with external partner contacts ranging from technical integration teams to commercial/BD counterparts.
Clear, structured communicator - able to synthesize partner status into concise updates for executive stakeholders.
Comfortable operating with a fair amount of autonomy in a lean, fast-moving team; this role has real ownership from day one.
Bonus: familiarity with the hospitality/restaurant/franchise vertical, or with Harri's specific enterprise customer base (QSR, multi-unit franchise operators).
When and Where You'll Be Doing It
This is a full-time position.
Location: New York; Hybrid.
The salary range for this position is $120,000- $130,000 (USD), depending on experience.
This role reports directly to the CFO.
What Will You Get in Return?
Creating an environment which enables our people to thrive is crucial for us. Harri offers a comprehensive compensation structure designed to support you throughout your career here. You'll get:
Competitive salary within the stated range.
The opportunity to drive critical projects for a high-growth, innovative company.
Experience working in a fast-paced, global environment.
A collaborative and supportive team environment.
Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.
