As Partner Support Lead for our team managing tax notices, you will become a player/coach in the area. The people on your team bring years of payroll tax experience to the work; your job is making sure they can do their best with it.

If you've spent years being the person everyone goes to, running the client relationship, owning the hard escalation, onboarding the new hire, but haven't had the title to match, this role is designed for exactly that transition. We're deliberately looking for operators with startup instincts over domain expertise, and we'll invest in the rest.

In this role, you will:

• Run the team's operating rhythm: stand ups, queue visibility, escalation paths, and cross-functional coordination
• Learn the work well enough to step in on coverage gaps, complex escalations, or situations where a senior hand is needed
• Help shape how the team operates: documentation, workflows, escalation paths, communication standards
• Identify patterns across the team's work and bring forward recommendations, not just observations
• Partner directly with the head of the department as a thought partner on team strategy, resourcing, and operational decisions

Tools for the Job

The ideal candidate will have:

• 4-6+ years in operations or client service.
• Startup or high-growth company background.
• A track record of informal or formal people management. You've been the person others come to, and you know how to move a team without always having formal authority.
• Strong communication skills. You can translate between team-level detail and leadership-level framing, and you know which audience needs which version.
• A genuine learner. You'll be getting fluent in a niche domain on the job, and you find that interesting rather than uncomfortable.

Nice to have's:

• Fintech experience is a plus, and payroll or tax background sets you apart.

What we offer:

For full-time employees, Check offers company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage, effective on their first day of work. We also offer stock options, flexible PTO and sick leave, 16 weeks of fully paid parental leave for all new parents, flexible return-to-work arrangements, 9 annual holidays, a 401(k) retirement plan, and a $100 monthly stipend for home internet and mobile phone expenses.

The actual annual salary for this role depends on each candidate's experience, qualifications, and location of work. Most new hires are placed near the midpoint of this range to ensure fairness with our existing team's compensation.

• The expected range in San Francisco, New York, Los Angeles, and Seattle is between $111,000 and $122,000.
• The expected range for all other locations is between $94,000 and $104,000.

We accept applications on an ongoing basis with no specified deadline.
Travel & Office Policy

The Check team is distributed across the US. Roles can be remote, hybrid, or based in one of our offices in New York City or San Francisco. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons a couple of times a year. All Checketeers gather in the spring for a required 3-day company offsite.

For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and there are regular happy hours, game nights, and other in-person events.

Remote work at Check requires the ability to perform all responsibilities without distraction or disruption, while maintaining quality, effective communication, and productivity.