This role is based in New York City (hybrid, in-office Tuesday-Thursday).
AS A PARTNER SUCCESS MANAGER, YOU WILL:- Gain a deep understanding of customers' business priorities, KPIs, and challenges to anticipate partner needs and deliver exceptional service
- Prepare and present regular performance reports for partners, highlighting key metrics, trends, and insights to instill Button's value
- Build and maintain strong, long-term relationships with advertisers (retailers) and agency partners
- Build and manage a pipeline for marketing placement upsells, acting as a sales executive on behalf of our publishers to sell marketing inventory on their behalf
- Develop customized marketing proposals based on available inventory and client objectives, securing budget from top, mid-tier and longtail retailers
- Manage the full marketing campaign lifecycle, from outreach through negotiation and campaign execution
- Secure partner adoption of new products,and other initiatives via routine meetings and executive business reviews
- Craft and execute strategic account plans based on the priorities of partners; identify key areas of risk and growth and optimize strategy accordingly
- Ensure consistent achievement of quarterly and annual revenue goals
- Secure contract renewals for existing business
- Communicate partner feedback to the Button engineering and product team in a fluid and actionable manner in order to drive product development based on partner needs
- Oversee partner technical implementations in collaboration with Button's solutions engineering team
WE LOOK FOR TEAMMATES WHO HAVE:- At least 3 years' demonstrated experience in sales or account management, driving revenue growth for high value, strategic accounts for B2B companies
- Track record of consistently (over)achieving sales and revenue goals
- Excellent ability to leverage data and analytics to effectively communicate insights to client stakeholders
- Strong written and verbal communication skills - including experience creating and presenting executive business reviews
- Keen attention to detail that ensures systematic organization and reliable delivery
- Strong focus on speed, delivering results quickly and efficiently while maintaining a high level of accuracy
- Creative inclination that will help with out of the box ways to surprise and delight Button's partners
- A self-motivated attitude: able to take initiative to independently and proactively drive tasks forward
- A team player mentality: eager and willing to assist colleagues and contribute as needed to achieve team goals
- Ability to negotiate, communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
- Experience evangelizing new products
COMPENSATION & BENEFITS:Button's total compensation package includes a base salary competitive with what is offered by similar companies in major US markets. The salary range for this role in the United States is expected to be between $100,000 - $150,000, plus bonus (offered salary is based on a number of factors including skills and experience relative to the job description listed above). In addition, Button provides employees with a 401(k) plan and automatically contributes 3% of an employee's salary annually. We also want our employees to be well-rested and live balanced lives-Buttonians enjoy unlimited time off (including birthdays off) and periodic Mental Health Weeks which allow the entire company to take a breath and recharge, as well as an employee assistance program. For many of the health, vision, and dental insurance plans offered by Button, the company covers 100% of the premiums for employees and 75% for dependents. Button offers all employees and their dependents complimentary memberships to One Medical as well as a monthly stipend for mobile phone/internet and an annual lifestyle stipend. Button also offers employees in select markets "All Access" memberships to WeWork as well as regular "coworking days" and social events. Most of all, Button offers our employees the opportunity to live our company values-Grow, Learn, and Adapt-and to be a part of an incredible team of humans working together to build a better internet, fueled by commerce.
