As a
Partner Success Manager at Inductive Bio, you'll partner closely with drug discovery teams to ensure they get maximum value from Inductive Bio's AI-powered platform and services. You'll guide our customers from onboarding through adoption, becoming a trusted partner who helps them achieve scientific success. Your work will be critical to expanding our customer relationships and refining the way we deliver impact at scale.
What you'll do:- Account Ownership: Own onboarding and account activation; monitor adoption across assigned accounts and resolve barriers to scientific success
- Project Management: Drive project management and execution across accounts to ensure accountability across both internal stakeholders and customers, while appropriately capturing feedback, escalating risks, and driving timely resolutions
- Cross-Collaboration: Collaborate with product scientists, medicinal chemists, and ML engineers to ensure ongoing successful high-impact support to customers, and coordinate with sales on renewal and expansion opportunities
- Develop Scalable Processes: Help develop scalable processes and playbooks to improve onboarding, QBRs, and customer experience as the team grows
Who you are:- 2+ years of experience in a customer-facing role within a complex product or service (ex: customer success or consulting within biotech, health tech, scientific software, life sciences)
- Preference for a masters or PhD in chemistry, cell / molecular biology, or related scientific field
- Strong project management and organizational skills to track tasks, decisions, and progress across multiple accounts, including the ability to effectively navigate ambiguous situations with clients
- Showcases ability to independently own end-to-end client management and all internal and external work-streams with minimal oversight
- Ability to drive consensus, action, and build lasting relationships across a broad range of internal and external stakeholders and personas
- Exceptional cross-functional written and verbal communication skills
- Hands-on execution mindset and comfort operating in a fast-paced, ambiguous startup environment, while also being able to translate your experiences to formulate strategy and improve processes
Working at InductiveAt Inductive Bio, we know that the people on the team are what make us great. We offer competitive salary and equity-based compensation; comprehensive healthcare benefits (including dental and vision); and the opportunity to grow along with a rapidly scaling company. We are a passionate, kind, and mature team. Working at a fast growing startup is not always a 9-5 job, but we believe that our employees should have full lives beyond their career.
