GEICO is seeking a Manager to lead Vendor Performance & Relationship Management within the Claims Process Team. This role will provide centralized governance of vendor partners, ensuring performance consistency, accountability, and alignment to Claims operational expectations. This position plays a key role in strengthening vendor outcomes and supporting scalable business operations.
Primary Responsibilities- Lead centralized oversight of Claims vendor partners, including governance of third-party relationships
- Monitor, track, and enforce vendor service level agreements (SLAs) and contractual performance expectations
- Develop and maintain vendor performance reporting, including scorecards and trend analysis
- Conduct performance audits to assess adherence to contractual and operational standards
- Serve as the primary liaison between Claims and external vendors to support effective partnership
- Partner with Claims leadership to ensure vendor outputs align with operational objectives
- Identify opportunities to improve vendor efficiency, service quality, and cost effectiveness
- Support development of standardized vendor governance frameworks and operating cadences
Basic Qualifications- Bachelor's degree or equivalent work experience
- 5+ years of experience in vendor management, operations, or related field
- Strong analytical and problem-solving skills with the ability to interpret performance data
- Demonstrated ability to influence outcomes across cross-functional stakeholders
- Experience in a regulated environment (insurance or financial services preferred)
Preferred Qualifications- Experience managing outsourced operations or third-party service providers
- Familiarity with Claims operations or insurance processes
- Experience developing performance reporting and governance frameworks
Success Factors- Improved vendor performance consistency and SLA adherence
- Increased transparency into vendor performance across Claims
- Strengthened vendor relationships aligned to GEICO operational expectations
- Enhanced scalability of vendor-supported operations
The GEICO Pledge:Great Company: Protecting customers through life's twists and turns with innovation and integrity.
Great Careers:Personalized development programs, mentorship, and certification assistance.
Great Culture:Inclusive and collaborative culture rooted in shared success.
Great Rewards:Competitive pay, benefits, and flexibility to support your well-being and future.
