ServiceNow

Partner Manager

ServiceNow • $110K — $130K *
Charlotte, NC 28269In-Person
Enterprise Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Experience integrating AI into workflows and decision-making processes.
  • Ability to develop and maintain standard operating procedures within the partner ecosystem.
  • Skill in coaching and enabling partners in both remote and face-to-face settings.
  • Strong communication skills to articulate partner program benefits and requirements.
  • Proven experience in managing partner ecosystems on a day-to-day basis and driving engagement.
  • Familiarity with conducting business reviews and developing strategic partner roadmaps.
  • Capability to enhance and manage partner portals and systems effectively.

Responsibilities

  • Manage and nurture relationships across ServiceNow's Partner Ecosystem in the Americas.
  • Develop business plans and facilitate partner practice growth through targeted initiatives.
  • Conduct readiness assessments and evaluate partner performance against established milestones.
  • Drive governance and communication among stakeholders to ensure alignment and reporting.
  • Collaborate with specific partners to generate new business and ensure successful project delivery.
  • Align partners' investments with ServiceNow's strategic goals and areas of opportunity.
  • Facilitate regular interactions with partners through pipeline reviews and operational meetings.

Benefits

  • Flexible work arrangements tailored to the nature of the role.
  • Opportunity to collaborate with top industry partners and ecosystems.
  • Access to professional development resources and coaching programs.
  • Engagement in high-impact marketing events and initiatives.
Full Job Description
Job Description

What you get to do in this role:

The Partner Manager managers ServiceNow relationships with our Partner Ecosystem across the Americas. A large part of this role is to manage and nurture companies in the ServiceNow Partner ecosystem while also encouraging current ServiceNow Partners to develop and mature their ServiceNow practice. This includes:
  • Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, deliver growth.
  • Planning for success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
  • Managing the Partner Ecosystem and cross functional collaboration across stakeholders through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
  • Drive Ecosystem Governance through stakeholder communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
  • Work with a specified set of ServiceNow partners to generate new business in existing accounts and in new logos, as well as ensuring our partners assist in delivering successful projects across all ServiceNow sales segments in a designation geo (AMS).
  • Direct/align partner's investment in ServiceNow with areas of greatest opportunities. Aligns partner's corporate mission and goals with the people, programs and resources at ServiceNow. Ensure alignment with ServiceNow's Partner Industry Solutions strategy and, where applicable, Service Provider programs.
  • Accelerate Workflow and Now Platform "Practice" growth via joint GTM plans with associated investment aligned to ServiceNow's four C requirements: Capacity, Capability, Competency, and Customer Success.
  • Drive regular partner cadence including pipeline reviews, operational excellence, QBR's and EBC's to drive partner and ServiceNow executive alignment
  • Develop and execute capacity plans to assure partner is well positioned to sell the value of the Now Platform and to deliver successful customer implementations with high degrees of customer success via proper competencies, certifications, and committed co-delivery plan.
  • Collaborate with Marketing teams on both sides to build and execute joint closed-loop demand generation plans (Partner Prospecting Days (PPD), CxO Roundtables and joint events).


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Develop & Maintain Standard Operating Procedures (Business Planning Guides, Enablement Journeys etc.)
  • Effectively coach & enable partners both remotely and face to face as needed
  • Communicate Partner Programs' Requirements & Benefits across the ecosystem
  • Provide Day-to-Day Management of Partner Ecosystem
  • Work closely with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being executed
  • Conduct Quarterly and Bi-annual Business Reviews
  • Develop Partner Business Case + Program Roadmaps
  • Articulate investment areas needed to both enter and progress through the partner program
  • Execute Remediation Plans
  • Enhance & Manage Partner Portal and Other Systems
  • Work Towards Partner Revenue Goals through Teaming & Subcontracting
  • Build and Maintain Relationships Between the PDC and the Partner ecosystem
  • Participate in Marketing Events
  • Approximately 10% travel


JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

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Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at ServiceNow.

ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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