This job requires up to 50% travel throughout the US. Candidates should live within an hour to a major airport.While we are a remote-first company, we are currently only able to hire candidates located in the following U.S. states: CA, CO, FL, GA, IL, OK, OR, PA, RI, TX, UT, and WA. We hope to expand to additional states in the future.Who We're Looking ForWe are looking for a highly organized and tech-savvy Implementation Specialist to lead the onboarding of clinics onto the Adoreal platform. This role involves project management, coordination across internal and clinic teams, and hands-on support with software setup, workflow digitization, data migration, and training. You will serve as the primary point of contact for clinics, ensuring a seamless and structured implementation process.
ResponsibilitiesProject Management & Coordination- Serve as the main liaison between Adoreal and the clinic during onboarding.
- Facilitate data migration from the clinic's existing systems in collaboration with technical teams.
- Organize and structure clinic data to align with Adoreal's analytics framework and standards.
Software Setup and Data Migration- Support the implementation and configuration of Adoreal's EMR and CRM systems.
- Manage project timelines and track key milestones, deliverables, and dependencies.
- Coordinate efforts across internal teams (technical, CRM, training) and clinic stakeholders.
- Identify potential risks, communicate status updates, and resolve issues efficiently.
Training & Support- Provide training and onboarding support to clinic staff, ensuring smooth adoption of systems.
- Develop and deliver onboarding documentation, training guides, and resource materials.
- Monitor post-go-live adoption and address ongoing support needs.
Candidate ProfileExperience & Background- Minimum 3 years of experience in healthcare onboarding, software implementation, or project coordination.
- Hands-on experience with EMR systems and CRM platforms in a healthcare or clinical setting.
- Demonstrated success in managing multiple onboarding or implementation projects.
Skills & Competencies- Strong project coordination and organizational skills.
- Technical fluency with EMR/CRM systems, data migration, and digital workflow tools.
- Ability to clearly communicate and guide clinic stakeholders through new system adoption.
- Collaborative, adaptable, and solutions-focused approach.
RequirementsQualifications- Minimum 7 years of experience in healthcare onboarding, software implementation, or project coordination, ideally with a small or growing EMR/EHR company (not enterprise/hospital-system software).
- Hands-on experience implementing and supporting EMR systems and CRM platforms in an ambulatory or outpatient clinical setting (e.g., private practices, specialty clinics)
- Demonstrated success independently managing multiple onboarding or implementation projects, ideally within a small, lean team where you owned the process end-to-end rather than following an established enterprise playbook.
- Deep familiarity with ambulatory healthcare workflows, including patient intake, documentation, payment processing/billing, scheduling, and HIPAA compliance.
- Experience training clinical and administrative staff in outpatient/ambulatory environments, including independently building your own training materials, guides, or documentation from scratch (not relying on a pre-built corporate training program).
- Ensures implementations align with legal and regulatory requirements, especially around data handling and access control.
BenefitsWhat We OfferAt Adoreal, we believe in supporting our team's well-being and growth through comprehensive benefits and a collaborative, people-first culture. As a globally remote company, we prioritize flexibility, inclusivity, and teamwork rooted in the Adoreal principles.
Benefits & Perks:- Healthcare coverage for you and your family
- Paid time off (PTO) and paid holidays
- Performance-based bonuses and company equity opportunities
- Fully remote work environment with flexible schedules
- Collaborative and thriving team culture guided by Adoreal's core values
