*Bilingual in English and Spanish highly preferred*Position SummaryThis licensed nursing work involves assisting Palliative Care Managers, Clerical Staff and Field clinicians by responding to patient/staff inquiries, coordinating new referrals, coordinating care for current patients and those discharging from an inpatient facility, and obtaining physician's orders. Triage urgent and complex issues that arise in collaboration with the care team, scheduling team, and manager.
Position Specific Responsibilities- Provides assistance to Palliative Care Managers as requested.
• Provides telephone triage and problem-solves patient issues to ensure the best patient experience.
• Accepts physicians' telephone orders for patient care services, assesses information and coordinates with Clinical Staff.
• Reviews clinical documentation and coordinates needed changes with identified Managers and/or Clinical Staff.
• Responds to general Agency telephone inquires regarding services.
• Participates in special projects as assigned (for example, quality management, utilization review).
• Coordinates and prioritizes new patient referrals, including working HCHB work queues.
• Coordinates care for current patients and those returning after an inpatient stay.
• Triages and coordinates care for patients needing skilled visits.
• Runs the after-hours/weekend call report and follow-up with patients and clinicians accordingly.
• Manages INR results and tracking, and updates the Care Plan accordingly.
• Assists with other duties as assigned.
Education and/or Experience- Required - Graduate of a school of Nursing.
- Preferred - 1 year Experience in home health, hospice or long-term care setting
- Preferred - 1 year Experience working as a triage nurse or care coordinator
Certifications, Licenses, and Registrations- Required within 30 days of hire: National Provider Identifier (NPI) number
- Required upon hire: National Provider BLS - American Heart Association (Vendor Managed)
Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 50 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. In a healthcare setting, exposure to bodily fluids, infectious diseases, and conditions typical to the field is expected. Routine use of standard medical equipment and tools associated with clinical care is essential. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to clinical positions in our organization.
Compensation range:$31.11 - $47.59 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities
Compassus offers a comprehensive benefits package including, Medical, Dental, Vision, 401k and much more.
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