Paid Media Client Success Manager

Eulerity

• $90K — $110K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years in account management or client strategy at an ad agency, ad tech company, or media company.
  • Hands-on experience in Google Ads and Meta Ads Manager, having built or managed campaigns personally.
  • Experience managing client budgets across multiple accounts simultaneously.
  • A proven track record of account growth, not just retention.
  • Ability to analyze performance data and present actionable recommendations to senior stakeholders.

Responsibilities

  • Manage a portfolio of multi-location and franchise brands, being the go-to contact for important matters.
  • Run a high-touch onboarding process to establish strong partnerships from the start.
  • Build cross-channel media strategies aligned with client business goals, not just budgets.
  • Lead business reviews to uncover insights from data and guide next steps.
  • Collaborate with Technical Account Managers to monitor and optimize campaign performance.
  • Identify expansion opportunities through thoughtful upsells tailored for clients.
  • Advocate for clients internally to ensure promised deliverables are met.

Benefits

  • Comprehensive medical, dental, and vision benefits.
  • Unlimited paid time off (PTO).
  • Commuter benefits to ease travel costs.
  • 401(k) plan with company match.
  • Summer Fridays for improved work-life balance.
Full Job Description
New York, NY or Remote (US)

We9re hiring a client-facing Account Manager on our Customer Success team. You9ll own a portfolio of brand relationships and be the strategic lead on their paid media performance. This role is for someone who has actually worked inside Google Ads and Meta Ads Manager, and who knows how to turn what they see there into a recommendation a client will act on.
Where You9ll Work

This role is open to both remote and hybrid candidates. If you9re based in the NYC area, we prefer a hybrid schedule with 2 days a week in our office. If you9re outside NYC, you9re welcome to work remote (within the US). Remote team members come to NYC for training, team days and key client meetings.
Who We Are Looking For

You are as comfortable in a C-suite conversation as you are inside a campaign dashboard. You do not wait for clients to surface problems; you spot the pattern before it becomes one. And when you make a recommendation, you can show your work.

If you have ever turned a flat renewal into an expansion just by asking the right questions, you will fit in here.
What You Will Own
  • Your book of business. You9ll manage a portfolio of multi-location and franchise brands. You9re the person they call when something matters.
  • Onboarding. You9ll run a high-touch onboarding process that sets up a long-term partnership from day one.
  • Performance strategy. You9ll build cross-channel plans across Google Search, Meta, YouTube, Display, and emerging channels, tied to each client9s business goals and not just their media budget.
  • Business reviews. You9ll lead reviews that tell the real story in the data and bring a clear point of view on what to do next.
  • Optimization. You9ll work with our Technical Account Managers to monitor delivery, diagnose performance, and adjust campaigns.
  • Growth. You9ll find and close expansion opportunities through thoughtful upsells that make sense for the client, not ones pushed for quota.
  • Client advocacy. You9ll represent your clients inside Eulerity, working with Product and Engineering so that what we promise gets delivered.
What We Want From You
  • Must-haves
    • 3-5 years in account management or client strategy at an ad agency, ad tech company, or media company.
    • Hands-on experience in Google Ads and Meta Ads Manager. You9ve personally built, managed, or directed campaigns, not just reviewed reports someone else built.
    • Experience managing client budgets across multiple accounts at the same time.
    • A track record of growing accounts, not just retaining them.
    • The ability to take performance data, find what9s driving results, and present a clear recommendation to senior stakeholders.
    Nice-to-haves
    • Experience with franchise or multi-location brands, and an understanding of how corporate and franchisee decision-making differ.
    • Familiarity with YouTube, Display, or programmatic buying.
    • Experience in a SaaS or platform environment.
    • Strong Excel and PowerPoint skills.
Benefits
  • Comprehensive benefits
    • Medical
    • Dental
    • Vision
  • Unlimited PTO
  • Commuter benefits
  • 401(k) with company match
  • Summer Fridays
Compensation

Our salary ranges are based on paying competitively for our company9s size and industry, and are one part of the total compensation package that also includes benefits, perks, and other opportunities at Eulerity. The expected total compensation range for this role is $90,000 - $110,000, commensurate with experience.

IMPORTANT!

PLEASE FILL THIS FORM.

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https://forms.gle/PoAvwUxK5smT7qeHA

Only applications with a completed questionnaire will be considered.

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