Job Description

In the assigned Job Role of Package Consultant 3, your Area Of Responsibility will be as below:
• Analyze complex business processes to identify optimization opportunities and draft detailed requirement specifications that align with enterprise architecture standards
• Define and develop solution architecture, steering customization and integration efforts based on thorough business analysis
• Design and implement advanced customizations basis ERP platform's capabilities and limitations and develop critical software applications in collaboration with the development team
• Develop and implement complex integration workflows to connect the ERP system with external applications, while leading large-scale data migration strategies to ensure data integrity
• Implement advanced performance optimization strategies focused on scalability, reliability, and user experience, while leading compliance initiatives throughs audits, to uphold security protocols and industry standards
• Develop detailed documentation for complex ERP customizations and lead training workshops tailored to various user groups, to ensure effective knowledge transfer

Your contribution to the team:
• Expertise in ERP systems, architecture, and advanced customization techniques
• Ability to design complex integration solutions and guide large-scale data migrations
• Proactive problem-solving to streamline complex requirements
• A strategic mindset to align technical solutions with business goals and market trends.
• Deep understanding of compliance requirements, security protocols, and performance optimization methodologies
• Sector specific expertise for high quality project delivery

Required Skill and Experience
• SAP experience with experience in Service Management (SM)/Customer Service (CS)
• Experience working in implementations, rollouts/support projects
• S/4HANA hands-on work experience and good understanding of BTP cloud applications
• Advanced knowledge on - Service Notification, Service orders, Warranty and billing
• Strong process knowledge of Sales and Distribution, Repairs and Service Notifications, Warranty and Contracts, Settlement Management.
• Experience with SAP enhancement technologies including user exits, BADIs, IDOCs, BAPIs
• Ability to read and debug ABAP codes.
• Experience creating functional specifications for RICEF Objects.
• Exposure to SAP BRF+, SAP BTP applications
• Customer service master data - Equipment master, warranty master, functional location, counters etc.

Preferred Skill and Experience
• Preferred: Exposure to AI/Automation tools
• Knowledge on idocs - setup of partner profile, creating segments, testing idocs.
• Worked on Interfaces with both SAP and non-SAP systems.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision and work on multiple projects simultaneously
• Excellent Analytical and Communication skills
• Excellent Planning and Co-ordination skills
• Coordination with Cross Functional Teams, ABAP team, client managers, understand business requirements, Preparing Functional Specs, coordinate design/development with offshore team, provide regular status updates, lead business playbacks, coordinate with third party application teams, plan and coordinate testing, prepare for project go-live & reach out to larger Infosys competency / teams for inputs etc

Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• All applicants authorized to work in the United States are encouraged to apply.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off