Federal Signal Corporation

Outside Sales- Parts & Service- Refuse Equipment

Federal Signal Corporation • $80K — $120K *
Concord, ON L4K 0A6In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years in Customer Service or related role
  • Proficient in MS Office, especially Word and Excel
  • Experience with CRM software
  • Ability to analyze and forecast sales
  • Strong technical and mechanical skills
  • Excellent verbal and written communication
  • Self-motivated and results-oriented

Responsibilities

  • Service existing accounts and maintain customer communication
  • Prospect for new customers in the territory
  • Promote and sell product lines
  • Prepare and follow up on customer quotations
  • Organize and deliver parts as needed
  • Track and collect customer receivables
  • Conduct regular site visits to identify sales opportunities

Benefits

  • 100% company-paid group benefits including health, dental, and life insurance
  • Vacation and paid personal days
  • Employer matching retirement savings plan
Full Job Description
Outside Sales- Parts & Service- Refuse Equipment

Ontario

About the RoleThe Parts and Service Support Representative - Refuse ("PSSR") is responsible for driving parts and service sales growth for our refuse product lines within the territory. This role will act as a champion and subject expert for our refuse products, and their activities will provide support to a diverse portfolio of existing and new refuse customers. Typical activities will include calling on/visiting customers, prospecting new customers, developing relationships, preparing estimates, providing product demonstrations and acting as a solutions-provider to customers.

What You'll Do

  • Service existing accounts and ensure effective and continuous customer communication/ interaction
  • Prospect and assess territory for potential new customers
  • Promote and sell represented product lines throughout the territory
  • Prepare quotations for customers, follow up on sales and process orders
  • Organize parts delivery (and deliver when required)
  • Support credit control by tracking and collecting customer receivables
  • Acquire and update customer information to ensure up to date customer database
  • Establish a visit plan and schedule weekly
  • Conduct regular visits to customers' job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers' requirement
  • Promote promotional products and campaigns
  • Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
  • Remain knowledgeable of company's products, market and industry trends, competitors, and leading customer strategies
  • Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
  • Produce territory analysis reports on applicable market
  • Conduct daily/ weekly prospecting parts calls
  • Log all calls and communications with customers to allow for seamless customer support
  • Develop and present parts packages to customers
  • Proactively seek opportunities for new sales growth
  • Increase year over year part sales growth, parts gross margin and diversification in product and customer base
  • Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
  • Complete additional tasks as assigned


Total Rewards

  • Anticipated Compensation Range: $80,000.00-$120,000.00 - comprised of a base salary and quarterly bonus opportunity. Actual compensation will be based on skills, experience, qualifications, and market conditions.
  • Group Benefits that are 100% paid for by the Company - inclusive of Health, Dental, Life, Disability and Travel coverage
  • Vacation & Paid Personal days
  • Employer Matching Retirement Savings Plan


Position Details

  • Location: GTA or Southwestern Ontario
  • Status: Full-time, Permanent
  • Position Type: Salaried position
  • Schedule - Monday-Friday - occasional extended hours may be required based on operational needs.
  • Vacancy Type: Existing Vacancy
  • Travel: Daily travel required within assigned territory


What You Bring

  • 3+ years' experience in a Customer Service Representative role or a related position
  • Experience using MS Office Suite, with a focus on Microsoft Word and Excel
  • Experience using a Customer Relationship Management (CRM) software
  • Experience analyzing current sales and forecasting future sales
  • Experience developing sales strategies
  • Previous exposure to a heavy equipment environment is preferred
  • Relevant experience may include; Product Support Manager, Refuse Equipment Specialist, Parts Technician, Parts Advisor, Territory Sales Representative, Refuse Repair Mechanic etc.
  • Strong technical skills and mechanical abilities
  • Must have strong verbal and written communication
  • Strong sales and customer service skills
  • Strong understanding of sales processes
  • Self-motivated, results-orientated and motivated to exceed targets


Additional Requirements:

  • Post-Secondary Diploma in Business Administration, Sales, a related program OR equivalent experience
  • Valid Class G driver's license and a driving record that is satisfactory to the Company, as a requirement of the position
  • Successful completion of job-related reference checks, credential verification, driver's abstract review, and any other background screening reasonably required for the position and conducted in accordance with applicable legislation.


Work Environment

  • Combination of remote work, customer sites, and occasional office presence
  • Exposure to industrial environments, including noise, moving equipment, and outdoor weather conditions
  • Work performed at municipal sites and repair facilities


About Federal Signal Corporation

Federal Signal Corporation is a global corporation with about 3200 employees located in Oak Brook, Illinois. Federal Signal designs, develops, and manufactures security systems, fire rescue products, street sweepers, and industrial vacuums. The company operates in two segments: Environmental Solutions Group and Safety and Security Systems Group. The Environmental Solutions Group segment manufactures and supplies a range of street sweepers, vacuum trucks, and other specialty vehicles. The Safety and Security Systems Group segment offers systems and products for campus and community alerting, emergency vehicles, first responder interoperable communications, and industrial communications.
Learn more about Federal Signal Corporation
Size
3,900 employees
Market Cap
$2.7 billion
Industry
Manufacturing & Automotive
Net Income
$96.2 million
Founded
1901
5 Year Trend
+11.4%
Revenue
$1.1 billion
NASDAQ
FSS
* Ladders Estimates

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