Base Pay Range:$71,196 - $88,842
Targeted Annual Commission:$26,400
Title: Hyundai, Genesis, Kia Retention Product SpecialistReports To: Division Sales ManagerFLSA Status: ExemptDate Created: 8/16/2023As a Hyundai Retention Product Specialist, your essential job functions will include the following:Account Management- Manage portfolio to meet sales and productivity goals across parts and service products.
- Effectively build and nurture relationships with Dealership Management to gain commitment to plans in order to meet objectives.
- Create awareness and communicate key initiatives and program value to ensure commitment.
- Effectively implement Dealer Tire solutions that match the needs of the dealership and effectively communicate our value.
- Develop and deliver market review plans that identify outcome with operational team and future need for operational team to maximize results.
- Clearly create and communicate specific strategy, goals and expected action plans and follow-up plans to drive results - internally and externally (across all levels of the dealership including GM/DP).
- Collaborate with operational team including pre-commitment, in dealership, and post meeting and follow-up to set expectations.
- Collaborate with operational roles on diagnosis, analysis, and action plans to improve dealership performance.
- Develop the business through collaboration with OEM regional contacts and other program resources.
- Develop and maintain consistent monthly contact schedule with dealers.
- Manage all activity tracking and account information in Salesforce.
- Submit timely contact reports, forecasts, itineraries, and expense reports to sales management as required
Operational Management- Orchestrate and coordinate activities and pull in operational roles as appropriate to meet the needs of the dealerships.
- Effectively diagnose opportunities for each dealership while determining the investment and ROI for each.
- Assess, reinforce and implement processes and elements across the service lane.
- Drive service advisor effectiveness and overall retail strategies through coaching and training to maximize the business opportunity across parts and serivce products.
- Analyze and identify training needs of dealership staff.
- Develop and implement strategies and tactics to assist dealerships with their Effective Selling Strategy.
- Conduct market competitive shops and analysis to provide market competitive price information/positioning.
- Work with the Service Manager and Parts Manager to determine product screen and set competitive pricing.
- Perform inventory analysis and collaborate with Service and Parts Managers to determine appropriate product mix and inventory levels across parts and service products to meet business objectives.
- Collaborate with the dealership to optimize merchandising components.
- Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement.
- Utilize data and analytics to review performance, identify opportunities, and facilitate dealership meetings.
- Resolve customer service issues related to any account activity.
Other Duties as AssignedPosition Requirements- Bachelor's degree or equivalent work experience required
- Minimum 3 years of experience in retail automotive operations, or equivalent experience in related environment
- Prior experience selling and project managing a book of business
- Skilled at taking in many inputs, prioritizing, coordinating resources and executing
- Full understanding of all aspects of sales process (inventory, inspect, train, sell/retain) and the ability to negotiate and close deals
- Relatable across the dealership and good communication with management and Dealer Tire internal
- Be located in assigned territory
- Proficiency at intermediate level with all Microsoft Office products required
- Strong and quick assessment skills with ability to critically think in the moment and add value
- Strong customer relationship skills and ability to sell at the top
- Meet the requirements of Dealer Tire's Motor Vehicle Record Policy and Company Vehicle Fleet Policy
Competencies Required- Critical Thinking
- Customer Focus
- Diagnostic Skills
- Influence
- Industry/Product Knowledge
- Operational Excellence
- Portfolio Management
- Results Orientation
- Trusted Advisor
- Value Selling
Physical Requirements- Standing for long periods of time
- Frequent bending, crouching, and twisting
- Extensive driving and traveling to customer accounts (up to 80%)
- Travel by vehicle and/or airplane
- Occasional lifting up to 50 pounds
Drug Policy- Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.
- There will be random drug testing. Please refer to the employee handbook for further details.
Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
