Job DescriptionWe are seeking an enthusiastic and detail-oriented
Outlet Manager to join our team. In this pivotal role, you will lead our food and beverage operations with a customer-focused approach, driving exceptional dining experiences while maintaining operational excellence. If you're a decisive, organized professional with a passion for hospitality and a commitment to building high-performing teams, we'd love to hear from you.
- Lead, coach, and develop the food and beverage team, fostering a collaborative, high-performing work environment.
- Deliver exceptional guest experiences by ensuring consistent adherence to luxury service standards and operational procedures.
- Manage daily outlet operations, including staffing, scheduling, and workflow to ensure efficient service and productivity.
- Monitor departmental financial performance, manage budgets, control labor and operating costs, and implement strategies to maximize profitability.
- Resolve guest concerns promptly and professionally to achieve the highest level of guest satisfaction.
- Maintain thorough knowledge of all food and beverage offerings, menus, promotions, and pricing.
- Ensure compliance with all company policies and applicable health, safety, sanitation, and alcohol service regulations.
- Analyze operational metrics and key performance indicators to identify trends and implement continuous improvement initiatives.
- Collaborate with culinary and hotel leadership to support departmental objectives and deliver seamless guest experiences.
- Perform other duties as assigned in support of business needs.
Qualifications- Minimum 3 years of food and beverage leadership or management experience in a hospitality setting
- Proven experience managing point of sale (POS) systems and related technology platforms
- Proficiency with Microsoft Windows applications and general computer literacy
- Excellent communication and organizational skills with strong attention to detail
- Demonstrated problem-solving and conflict resolution abilities
- Strong interpersonal skills with the ability to work collaboratively across all organizational levels
- Ability to thrive in a fast-paced, high-pressure environment while maintaining composure and professionalism
- Knowledge of food safety regulations, health codes, and sanitation best practices
- Highly responsible, reliable, and committed to maintaining the highest standards of integrity and transparency
- Customer-focused mindset with a genuine commitment to delivering exceptional guest experiences
- Ability to remain calm, courteous, and empathetic when addressing challenging situations
Additional InformationWhen you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that it brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest with memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping...).
Discover more, at careers.accor.com
Schedule: Varies (must have open availability)
Pay Range: $90,000 - $100,000 annually
Hiring Process & Timeline: To help candidates plan accordingly, we anticipate the following timeline for the recruitment process:
- First-Round Interviews - Candidates selected to move forward will be invited to interview on Wednesday, 7/01 through Wednesday, 7/08, between 11:00AM and 4:00PM.
- Second-Round Interviews - Candidates selected to move forward to second-round interviews should plan to be available on Thursday, 7/09 and Saturday, 7/11, between 9:00AM and 5:00PM.
- Final Interviews - Candidates advancing to the final stage should plan to be available between Tuesday, 7/14 and Friday, 7/17, between 9:00AM and 2:00PM.
- Hiring Decision - A final hiring decision is expected shortly after the final interview stage.
Interview timing may be adjusted based on scheduling availability.
Videos To Watchhttps://www.youtube.com/watch?v=LJmAGkz138g&t=00s
https://www.youtube.com/watch?v=voZjHONb2LQ
