Job DescriptionWe are seeking an enthusiastic and detail-oriented
Outlet Manager to join our team. In this pivotal role, you will lead our food and beverage operations with a customer-focused approach, driving exceptional dining experiences while maintaining operational excellence. If you're a decisive, organized professional with a passion for hospitality and a commitment to building high-performing teams, we'd love to hear from you.
- Lead and mentor the food and beverage team, fostering a collaborative and supportive work environment that encourages professional growth and development
- Deliver consistently professional, friendly, and engaging service while ensuring all team members adhere to established service standards and operational procedures
- Manage departmental budgets effectively, analyze financial performance, and implement cost-control strategies to maximize profitability and operational efficiency
- Handle guest concerns with empathy and assertiveness, responding quickly and professionally to ensure guest satisfaction and loyalty
- Maintain comprehensive knowledge of all outlet menus, pricing, and offerings to provide informed guidance to staff and guests
- Ensure strict compliance with all health, safety, and sanitation policies, maintaining a clean and secure work environment
- Attend regularly scheduled departmental meetings and communicate transparently with senior management regarding operational metrics and strategic initiatives
- Analyze performance data and key performance indicators to identify opportunities for improvement and drive data-informed decision-making
- Balance operational needs, administrative responsibilities, and team member well-being to create a resilient and motivated department
- Perform additional duties as assigned, demonstrating flexibility and a willingness to support organizational goals
Qualifications- Minimum 3 years of food and beverage leadership or management experience in a hospitality setting
- Proven experience managing point of sale (POS) systems and related technology platforms
- Proficiency with Microsoft Windows applications and general computer literacy
- Excellent communication and organizational skills with strong attention to detail
- Demonstrated problem-solving and conflict resolution abilities
- Strong interpersonal skills with the ability to work collaboratively across all organizational levels
- Ability to thrive in a fast-paced, high-pressure environment while maintaining composure and professionalism
- Knowledge of food safety regulations, health codes, and sanitation best practices
- Highly responsible, reliable, and committed to maintaining the highest standards of integrity and transparency
- Customer-focused mindset with a genuine commitment to delivering exceptional guest experiences
- Ability to remain calm, courteous, and empathetic when addressing challenging situations
Additional InformationWhen you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that it brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest with memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping...).
Discover more, at careers.accor.com
Schedule: Varies (must have open availability)
Pay Range: $90,000 - $100,000 annually
Hiring Process & Timeline: To help candidates plan accordingly, we anticipate the following timeline for the recruitment process:
- First-Round Interviews - Candidates selected to move forward will be invited to interview on Wednesday, 7/01 through Wednesday, 7/08, between 11:00AM and 4:00PM.
- Second-Round Interviews - Candidates selected to move forward to second-round interviews should plan to be available on Thursday, 7/09 and Saturday, 7/11, between 9:00AM and 5:00PM.
- Final Interviews - Candidates advancing to the final stage should plan to be available between Tuesday, 7/14 and Friday, 7/17, between 9:00AM and 2:00PM.
- Hiring Decision - A final hiring decision is expected shortly after the final interview stage.
Interview timing may be adjusted based on scheduling availability.
Videos To Watchhttps://www.youtube.com/watch?v=LJmAGkz138g&t=00s
https://www.youtube.com/watch?v=voZjHONb2LQ
