United Rentals

Outbound Sales Manager - Customer Care Center

United Rentals$80K — $95K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s Degree in related field or equivalent experience
  • Minimum three years of successful sales leadership
  • Managerial experience in a sales-focused team
  • Prior experience in rental equipment industry preferred
  • Strong leadership and organizational skills
  • Proficiency in Microsoft Office and Salesforce.com
  • Excellent written and verbal communication skills
  • Ability to create strategic plans and deliver actionable results

Responsibilities

  • Build and maintain the outbound sales department through effective hiring and retention
  • Lead and mentor sales supervisors to meet performance targets
  • Innovate new selling techniques to improve conversion rates
  • Align team goals with business initiatives and performance metrics
  • Provide insights into team forecasts and customer trends
  • Report on key metrics and team success regularly
  • Collaborate with sales departments to monitor market trends and opportunities

Benefits

  • Dynamic work environment
  • Opportunity for professional development through coaching and mentoring
  • Access to cutting-edge technology and resources
  • Collaborative culture focusing on team engagement
  • Emphasis on strategic growth and continuous improvement
Full Job Description

As an Outbound Sales Manager, you will be responsible for leading, coaching, and developing an outbound sales team of Supervisors and Business Development Representatives. You’ll be accountable for optimizing sales opportunities through targeting small value, infrequent customers, and/or new prospects via phone, email, and/or text. You will also motivate the team in a fast-paced environment whilst demonstrating a passion for the services offered and creating a culture of high performance. Success will be measured through team achievements demonstrated by meeting and/or exceeding key performance metrics.

What you'll do:

  • Build and preserve the outbound sales department by attracting, hiring, and retaining qualified sales professionals

  • Lead, mentor, and coach the outbound sales supervisors to achieve outstanding results for their related districts through the development of team members, an unyielding focus on achieving targets, and, overall team engagement

  • Seek out new, persuasive, and innovative selling techniques to assist with continuously driving conversion rates and revenue yielding YOY growth

  • Establish, set, and align team goals with departmental and individual targets, business initiatives, projects, and processes to maintain transparency of expectations and define what equates to successful performance

  • Provide insight into team forecasts, actuals, and customer trends to predict performance to plan

  • Forecast and executive report outs providing details on key metrics, target to goal achievements, successes, and challenges

  • Partner with corporate and field sales departments to maintain an understanding and knowledge of the current market trends, anticipated changes, and opportunities

  • Take ownership over organizational initiatives and projects

  • Work with key stakeholders to gather and document new technology project requirements, develop a plan to implement changes, train, and provided feedback on adoption

  • Other duties assigned as needed

Requirements:

  • Bachelor’s Degree in related field or equivalent combination of education and experience

  • Minimum three years of demonstrated successful sales leadership and territory optimization

  • Managerial experience with a sales-focused team of direct and/or indirect reports

  • Prior experience with rental equipment preferred

  • Effective leadership, motivation, and organization skills

  • Computer skills (Outlook, MS Excel, Word, PowerPoint, SalesForce.com Preferred)

  • Excellent communication skills – written, verbal, facilitating, relaying information and presentation skills

  • Ability to develop a strategic plan and convert into actionable results

  • Strong interpersonal skills with emphasis on negotiating, collaborating and conflict resolution

  • Ability to set goals and establish performance standards

  • Ability to work in a fast-paced, dynamic environment

  • Strong influencing and internal customer service skills; intermediate presentation skills

  • Must be able to effectively manage multiple high-profile projects at one time

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.

About United Rentals

United Rentals Careers

Join the dynamic team at United Rentals, the largest equipment rental company in the world, and be part of a community that thrives on innovation, leadership, and diversity. At United Rentals, we offer unparalleled job opportunities and a culture that fosters growth and professional development.

Work You’ll Do

At United Rentals, you’ll engage in meaningful work that directly impacts our success and propels your career forward. You will be part of a team that is committed to excellence and leadership in the industry. Our employees are equipped with top-tier tools and technology, allowing them to deliver best-in-class service.

Explore Our Job Opportunities

Whether you’re looking for a position in management, sales, operations, or customer service, United Rentals provides a breadth of opportunities to advance your career. Our robust employment process ensures that we match the right skills with the right roles, ensuring success for both our employees and our company.

Internship Programs

Kickstart your career with United Rentals through our internship programs. These opportunities are designed to give you hands-on experience and insights into the day-to-day operations of the world’s leader in equipment rental. Interns at United Rentals gain invaluable skills, work on challenging projects, and learn from leaders in the industry.

Benefits and Culture

United Rentals is committed to the growth and well-being of our team members. We offer competitive benefits packages that support the health, happiness, and security of our employees and their families. Our culture is one of inclusivity and innovation, where every team member’s contribution is valued and diversity is celebrated.

Professional Development and Training

Invest in your future with United Rentals’ leadership and diversity training programs. Our commitment to your professional development is demonstrated through continuous learning opportunities, including workshops, seminars, and networking events. These resources are designed to enhance your capabilities and prepare you for future leadership roles within the company.

Join Our Team

Are you ready to advance your career at United Rentals? Explore the various hiring paths we offer, from direct applications to networking events. Prepare your resume, sharpen your interview skills, and connect with us to discover how your talents can be best utilized at United Rentals.

Stay Connected

Keep up to date with the latest career tips, company news, and industry insights by joining our community. Personalize your experience by subscribing to job alert emails tailored to your career preferences and be the first to know about new openings and opportunities. At United Rentals, your career journey is supported at every step by our commitment to innovation, leadership, and a workplace culture that prizes diversity and personal growth. Join us and help shape the future of the equipment rental industry.

Search United Rentals Jobs

Ready to make a move? Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with United Rentals today and transform your potential into performance.

Read Careers Blog

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.
Learn more about United Rentals
Size
20,400 employees
Market Cap
$24.5 billion
Industry
Net Income
$890 million
Founded
1997
5 Year Trend
+11%
Revenue
$8.5 billion
NASDAQ

Similar Jobs

More Jobs at United Rentals

  • United Rentals
    Service Manager
    $80K — $120K *
    Renton, WA 98058 (King County)
    Technical Services
    In-Person
  • United Rentals
    Outside Sales Rep
    $70K — $110K *
    Spokane Valley, WA 98206 (Snohomish County)
    Retail & Consumer Goods
    In-Person
  • United Rentals
    Outside Sales Rep
    $70K — $110K *
    Spokane, WA 99208 (Spokane County)
    Real Estate & Construction
    In-Person
  • United Rentals
    Service Manager - Power & HVAC
    $80K — $120K *
    North Aurora, IL 60542 (Kane County)
    Technical Services
    In-Person
  • United Rentals
    Outside Sales Rep
    $70K — $110K *
    Baltimore, MD 21215 (Baltimore City County)
    Real Estate & Construction
    In-Person

More Business Services Jobs

Find similar Outbound Sales Manager - Customer Care Center jobs: